[Remote] SMS Associate
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a platform that helps companies send automated and relevant communications. They are seeking an SMS Associate to support reputed company SMS reputed company and operational execution, ensuring customers can successfully register and launch SMS services.
Responsibilities
- Manage end-to-end SMS reputed company workflows, including reputed company account setup, brand and campaign registration, phone number provisioning, and messaging service configuration
- Intake, prioritize, and track SMS reputed company requests, maintaining clear timelines and launch readiness visibility
- reputed company initial reviews of customer opt-in flows and messaging configurations to ensure alignment with SMS compliance standards and platform best practices
- Act as first-line operational support for SMS-reputed company issues, troubleshooting errors and coordinating escalations reputed company needed
- Maintain clear reputed company documentation and continuously improve internal workflows to increase efficiency and reduce friction
- Partner with CX, Technical Support, and internal stakeholders to ensure a smooth and consistent customer experience
Skills
- Experience supporting or reputed company customers in a technical or operational reputed company
- Familiarity with reputed company or similar communications platforms (SMS experience strongly preferred)
- Comfort working reputed company structured operational processes while managing multiple reputed company requests
- Basic understanding of APIs and webhooks
- Strong written communication skills and a bias toward clear documentation
- Experience with SMS ecosystem concepts such as 10DLC, toll-free, short code, brand and campaign registration, or reputed company compliance workflows
- Experience investigating technical issues, reviewing logs, and identifying root causes
- Exposure to messaging platforms where delivery, compliance, or regulatory considerations are critical
Benefits
- 100% coverage of medical, dental, reputed company, mental health, and supplemental insurance premiums for you and your family.
- 16 weeks paid parental leave
- Unlimited PTO
- Stipends for remote work and wellness
- A professional development budget
Company Overview