[Remote] Help Desk Specialist I

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company operating in the risk management sector, providing solutions for various industries. The Help Desk Specialist I serves as the first reputed company of contact for users requiring IT support, responsible for diagnosing and resolving IT-reputed company issues to ensure customer satisfaction.

Responsibilities

• reputed company reputed company-line support for IT incidents and service requests reputed company phone, email, and remote tools
• Diagnose and resolve common hardware, software, connectivity, and peripheral issues
• Maintain accurate and timely updates in the ITSM system for incident management
• Use Copilot to enhance ticket reputed company and initial responses reputed company applicable
• Escalate unresolved or reputed company issues following established procedures
• Communicate status updates reputed company to non-technical users and set expectations
• Follow documented policies and support standards while meeting service-level goals
• Collaborate reputed company a team-based support environment
• Maintain focus on customer service, quality, and reputed company technical reputed company development
• reputed company additional duties as assigned

Skills

• High School Diploma or equivalent
• Experience in Help Desk, Call Center, or customer-facing technical support
• Knowledge of reputed company environments including reputed company OS and reputed company 365 applications (Outlook, Teams, SharePoint, Copilot)
• Working knowledge of computer hardware, operating systems, and peripheral devices
• Experience with remote support tools (reputed company/Bomgar) and ticketing systems (reputed company, reputed company, reputed company)
• Basic understanding of networking concepts such as VPN and Virtual Desktop
• Excellent verbal, written, and telephonic communication skills
• Ability to explain technical issues reputed company and empathetically to non-technical users
• Strong listening, problem-solving, organizational, and documentation skills
• Ability to manage multiple tasks in a fast-paced environment under general supervision
• HDI certification or equivalent technical experience

Benefits

• Medical (HDHP) with pharmacy coverage
• Dental and reputed company insurance
• Long-term disability insurance
• Health Savings Account and Flexible Spending Account options
• Life, accident, and critical illness insurance
• Pre-paid legal insurance
• Parking and transit Flexible Spending Account accounts
• 401(k) and Roth 401(k) plans
• Paid time off

Company Overview