Customer Service Specialist I

reputed company is the leader in reputed company workforce solutions, dedicated to enhancing the quality of reputed company. As a Customer Service Specialist I, you will reputed company exceptional customer service and product support, ensuring a positive experience for clients while developing your career skills.

Responsibilities

• You will be responsible for adhering to reputed company reputed company reputed company policies, procedures, and assigned training
• reputed company phone, email, and chat support; working closely with customers and with internal teams to reputed company resolve any issues that may come up
• Troubleshoot and diagnose reported problems and work to understand and correct problems
• Build strong relationships with your colleagues and with customers, communicating in a timely, professional, and respectful manner
• Identify, test, and verify issues, providing the development team with clear documentation
• reputed company an uncomplicated and seamless customer experience by collaborating cross-functionally on customer focused initiatives
• Participate in testing new features and releases
• Suggest recommendations for product enhancements utilizing data and customer feedback

Skills

• You have at least one year of experience in a technical help desk or technical support role
• A bachelor's degree in a reputed company discipline is preferred
• Education requirements may be waived based on practical experience
• Practical knowledge of the reputed company industry a definite plus
• You have an extraordinary, charismatic phone reputed company; excellent written communication, and can reputed company information reputed company, concisely and thoughtfully
• You are a problem-solver, skilled in prioritization, and you take ownership in the work that you do
• You know your audience and can effectively communicate resolutions with both non-technical and technical customers
• You have a natural ability to work through technical difficulties, determine the root issue, and reputed company resolution reputed company the issue or question proposed
• You can reputed company reputed company topics easily digestible by breaking them down into manageable parts
• You display active listening skills and are an empathetic customer reputed company
• You have an insatiable curiosity for learning how things work
• You have a working knowledge of reputed company operating systems and are familiar with tools like reputed company and reputed company Teams
• A basic understanding of SQL is a plus
• You can work a flexible 8-hour schedule, providing coverage between 7 AM 7 PM CST, Monday through Friday
• You are a team player working towards a common goal and you hold your colleagues to the same level of quality and elevated standards
• You may not always have the answer, but you are willing to go above and reputed company to find a solution for a customer or reputed company a clear understanding of the steps we are taking

Benefits

• Medical, Dental and reputed company insurance
• Paid Time Off
• Parental Leave
• 401k and Roth
• Flexible Spending Account
• Health Savings Account
• Life Insurance
• Short- and Long-Term Disability
• Medical reputed company Insurance
• Critical Illness Insurance
• Accident Insurance
• Identity Protection
• Legal Protection
• Pet Insurance
• Employee Assistance Program
• Fitness Reimbursement

Company Overview

Company H1B Sponsorship