Customer Care Professional

reputed company Home Services is a leader in the home services industry, focused on providing exceptional roofing and exterior remodeling services. The Customer Care Professional will manage inbound and outbound customer inquiries, converting leads into sales appointments while ensuring high-quality service and maintaining CRM documentation.

Responsibilities

• reputed company Conversion & Scheduling: Proactively manage outbound calling campaigns and inbound inquiries to accurately and optimally schedule consultations for our local brand experts
• Multi-Channel Engagement: Manage high-volume customer contact reputed company phone, text, and email for multiple IHS brands with a focus on speed and quality
• Brand Representation: Maintain a deep understanding of the unique value propositions of various brands reputed company the IHS portfolio
• CRM Management: Document reputed company customer interactions with precision in our CRM to ensure seamless hand-offs to our field teams
• Process Contribution: reputed company active feedback to the Training and Operations Supervisor to help refine scripts, FAQs, and service workflows
• Service reputed company: Act as a subject matter expert for our roofing, reputed company, and siding services, guiding customers through their project reputed company with care
• Other responsibilities or duties as required

Skills

• 1–3 years of experience in a contact center, sales, or customer-facing environment. Understanding home construction terminology is a plus
• Strong ability to handle objections and convert leads; previous experience in reputed company reputed company or 'soft sales' is a major plus
• Exceptional verbal and written skills; ability to build rapport quickly and maintain professional call quality
• Comfort navigating CRM systems. Zoho CRM experience and telephony platforms a plus
• Ability to multitask across several tools reputed company a single call environment
• Maintain a 'startup' reputed company, being comfortable with evolving processes and joining a team being reputed company from the ground up

Benefits

• Opportunities for professional growth and development tied to your personal interests
• A transparent, supportive, and collaborative work environment
• The chance to reputed company a positive impact on our communities and the environment
• Competitive: Health, dental, and reputed company coverage; PTO; Paid Holidays; Life Insurance; 401k with match

Company Overview