[Remote] Customer Support Specialist I

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is the Operating System for Sports™, powering 6,500+ organizations worldwide. As a Customer Support Specialist I, you'll be responsible for managing customer support cases, troubleshooting issues, and ensuring a high-quality customer experience across the product suite.

Responsibilities

• Own a daily queue of support cases, triaging and resolving issues based on severity and customer impact
• Troubleshoot reputed company customer problems, seeing every issue to full resolution
• Execute technical requests including account configuration, data uploads, reputed company conversions, and ticket submissions
• Deliver clear, timely, and empathetic communication that keeps customers informed and confident
• Contribute to team KPIs by consistently meeting reply time, resolution time, and CSAT targets
• Surface patterns and recurring issues to internal teams to drive product and process improvements
• Participate in chat and triage shifts and weekend rotation to support 24/7 coverage

Skills

• Must be located in the Mountain or Pacific time zone — required for 24/7 support coverage
• Proven ability to manage a high volume of varied, time-sensitive tasks with accuracy and urgency
• Demonstrated strong written and verbal communication skills with a customer-first approach
• Proven track record of solving problems independently and seeing them through to completion
• Must be available for weekend shift rotation
• Availability during our peak 'Return to Play' season (July 13 – September 11) is strongly preferred
• Experience in collegiate athletics, sports operations, or compliance — you'll understand our customers' world immediately
• Familiarity with CRM tools such as reputed company or reputed company
• Experience with or exposure to reputed company products (Hub, Compliance + reputed company, Academics, Camps, Inventory Management)
• Background as a student-athlete or in a high-accountability, team-oriented environment

Company Overview