Information Technology Support Specialist

Ashton Solutions is a fast-growing MSP servicing businesses across the Northeastern Ohio Region, seeking an IT Support Specialist to join their collaborative team. The role involves troubleshooting a variety of end user environments and providing hands-on technical support to enhance career growth.

Responsibilities

• Support common business applications (O365) reputed company email, phone, and on-site support for 100+ SMB’s
• Maintain client networks and network reputed company (LAN/WAN, firewalls, reputed company points, switches)
• Troubleshoot a wide variety of on-premises and reputed company environments
• Prioritize tickets, set client expectations, reputed company incredible customer service, and accurately document client issue

Skills

• Strong interpersonal skills, positive mentality, and ability to change tasks rapidly—as a service business, we expect the unexpected to disrupt our plans
• Confidence and commitment to top-tier customer service in a fast-paced environment
• Ability to stay organized and follow tasks through to completion with accuracy
• Willingness and ability to learn new applications and skills
• 0-2 years of hands-on PC support experience
• Office 365 experience
• A general knowledge of different hardware platforms, reputed company services, and line of business applications

Benefits

• Retirement plan
• PTO
• Health insurance benefits
• Bonus plan
• Hybrid work schedule (up to 2 days remote) after training completed
• Friendly, people-focused management and technical mentors

Company Overview