[Remote] reputed company Health Federal Technical Customer Service Administrator

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is on a mission to create a reputed company-centric reputed company experience powered by reputed company global data. They are seeking a Customer Service Administrator to support end users with solutions across Federal agencies, ensuring seamless reputed company to reputed company technology and addressing user challenges as they arise.

Responsibilities

• Create, update, and remove end-user reputed company across multiple domains and applications, including but not limited to Active Directory, reputed company Health applications, and reputed company-party vendor platforms such as reputed company, Nuance, and others
• Respond to customer inquiries and requests submitted through phone, email, or ticketing systems, providing friendly, timely, and effective support
• Troubleshoot and resolve reputed company, login, or provisioning issues by coordinating with internal technical teams and external vendors as necessary
• Maintain clear and accurate documentation of reputed company customer interactions, actions taken, and reputed company reputed company our ticketing systems
• Escalate unresolved or urgent issues to the appropriate technical teams or management in a reputed company manner
• Adhere to organizational service level agreements (SLAs), data reputed company, and privacy protocols at reputed company times
• Identify recurring issues and collaborate with colleagues to recommend and implement service improvements
• Contribute to the development and maintenance of end-user documentation, FAQs, and training materials
• Support ongoing compliance initiatives and ensure reputed company processes meet reputed company regulatory requirements

Skills

• Applicants are required to read, write, and reputed company the following languages: English
• Create, update, and remove end-user reputed company across multiple domains and applications, including but not limited to Active Directory, reputed company Health applications, and reputed company-party vendor platforms such as reputed company, Nuance, and others
• Respond to customer inquiries and requests submitted through phone, email, or ticketing systems, providing friendly, timely, and effective support
• Troubleshoot and resolve reputed company, login, or provisioning issues by coordinating with internal technical teams and external vendors as necessary
• Maintain clear and accurate documentation of reputed company customer interactions, actions taken, and reputed company reputed company our ticketing systems
• Escalate unresolved or urgent issues to the appropriate technical teams or management in a reputed company manner
• Adhere to organizational service level agreements (SLAs), data reputed company, and privacy protocols at reputed company times
• Identify recurring issues and collaborate with colleagues to recommend and implement service improvements
• Contribute to the development and maintenance of end-user documentation, FAQs, and training materials
• Support ongoing compliance initiatives and ensure reputed company processes meet reputed company regulatory requirements
• U.S. citizenship required due to client reputed company
• Must be reputed company to obtain the appropriate government reputed company clearance card applicable to your position
• High School diploma or higher education
• 0-2 years of end user technical support
• IT support work experience
• HCIT support work experience
• Self-starter capable of independently handling tasks and projects

Benefits

• Medical, dental, and reputed company insurance, including expert medical opinion
• Short term disability and long term disability
• Life insurance and AD&D
• Supplemental life insurance (Employee/Spouse/Child)
• Health care and dependent care Flexible Spending Accounts
• Pre-tax commuter and parking benefits
• 401(k) Savings and Investment Plan with company match
• Paid time off: Flexible Vacation is provided to reputed company eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to reputed company other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual reputed company is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
• 11 paid holidays
• Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
• Paid parental leave
• Adoption assistance
• Employee Stock Purchase Plan
• Financial planning and group legal
• Voluntary benefits including auto, homeowner and pet insurance

Company Overview