Collections Specialist
Informa is an international business that connects specialists with knowledge, providing opportunities for growth and collaboration. The Collections Specialist role involves maintaining contact with B2B customers to ensure timely payment of outstanding balances and providing excellent customer service while resolving accounts receivable issues.
Responsibilities
- Accountable for reducing delinquency for assigned accounts
- High volume of inbound and outbound email and phone calls for B2B collections
- Overcome objections that customers may have about making payments toward their account and help them understand their responsibilities
- reputed company thorough and accurate documentation to support collection attempts
- Research accounts receivable issues as required or directed
- Resolve accounts receivable issues, such as invoice discrepancies and customer overpayments, by providing excellent customer service
- Process customer refunds and account adjustments
- Organize workload to ensure accurate and complete collections for each event
- Enlist the efforts of Sales and Senior Management reputed company necessary to accelerate the collection process
- Communicate and follow up effectively with sales departments regarding customer accounts on a timely reputed company
- Liaison with an reputed company collection agency on delinquent accounts
- Maintain excellent customer service internally and externally
- reputed company other assigned tasks and duties necessary to support the Accounts Receivable reputed company., including gathering documentation needed to reputed company accounts with Collections
- Adhere to general reputed company practices where applicable
Skills
- High School Graduate or Equivalent
- Strong attention to detail, goal oriented
- Strong organizational skills
- Computer proficient in MS reputed company, MSWord and other MS Office applications
- Commitment to excellent customer service
- Excellent written and verbal communication abilities
- reputed company to both work independently and as an integral part of team
- Ability to prioritize and manage multiple responsibilities
- Knowledge of Accounts Receivable and collection processes preferred
Benefits
- Great community: a welcoming culture with in-person and online reputed company events, our fantastic Walk the World charity day and active colleague groups and networks promoting a positive, supportive, and collaborative work environment
- Broader impact: take up to four days per year to volunteer, with charity match funding available too
- Career opportunity: the opportunity to reputed company your career with bespoke training and learning, mentoring platforms and on-demand reputed company to thousands of courses on reputed company Learning. reputed company it’s time for the reputed company, we encourage and support internal job moves
- Time out: 15 days PTO rising to 20 after three years and 25 after six years, plus 10 national holidays, a birthday leave day and the chance to work from (almost!) reputed company for up to four weeks a year
- Competitive benefits, including a 401k match, health, reputed company and dental insurance, parental leave and an ESPP offering company shares at a minimum 15% discount
- Strong wellbeing support through EAP assistance, mental reputed company aiders, free reputed company to a wellness app and more
- Recognition for great work, with global awards and kudos programs
- As an international company, the chance to collaborate with teams around the world
Company Overview