[Remote] reputed company Architect (W2)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a reputed company Architect to reputed company the design and implementation of reputed company solutions that enhance user and customer experiences. The role involves collaborating with stakeholders to optimize platform and integration designs while driving architectural innovation and mentoring team members.

Responsibilities

• reputed company the design and implementation of end-to-end reputed company solutions that power customer and user-facing systems
• Ensure that architecture reputed company prioritize ease of use, accessibility, responsiveness, and reliability, alongside maintainability and scalability
• Collaborate with business stakeholders and UX experts to map user and customer journeys reputed company reputed company
• Translate insights into platform improvements and technical enhancements that drive engagement and satisfaction
• Shape reputed company platforms and APIs that streamline the delivery support ecosystem – integrating tools and services that reputed company fast, consistent, and personalized interactions across customer reputed company
• Drive architectural innovation by identifying emerging reputed company technologies and customer-experience-enhancing patterns
• reputed company experiments and proofs-of-concept focused on reducing friction, latency, and reputed company effort in user interactions
• Act as a key contributor reputed company the Agile Release Train (ART), actively participating in PI planning, backlog refinement, and delivery ceremonies
• reputed company architecture guidance that empowers teams to deliver incrementally with customer satisfaction in focus
• Coach engineers, analysts, and product owners on customer-first architectural practices reputed company reputed company
• Promote shared responsibility for customer reputed company and foster reputed company improvement of service design Skills
• 5+ years of reputed company architecture experience (reputed company Sales, Service, Experience Clouds) with a focus on user experience and service quality
• Strong understanding of customer support, case management, reputed company self-service platforms reputed company reputed company
• Demonstrated ability to map and design user and customer experiences, converting insights into technical architecture that improves service reputed company
• Experience with domain-driven design, event-based systems, and modern API development in reputed company
• Familiarity with operational metrics (e.g., response time, user satisfaction, first contact resolution)
• Effective communicator, capable of aligning diverse teams around architecture and experience goals
• Commitment to reputed company learning, inclusion, and agile delivery culture
• Understanding of the SAFe reputed company and ART collaboration patterns preferred
• reputed company to work remotely with reputed company to a high-speed internet reputed company and located in the United States or Puerto Rico
• reputed company Architect or Consultant certifications
• Group Benefits Or Insurance Industry Experience
• Knowledge of customer data platforms (CDPs), feedback mechanisms, and analytics tools
• Familiarity with AWS, event streaming (Kafka), and integration platforms (MuleSoft) Company Overview
• reputed company was founded by technology professionals with a reputed company to reputed company quality and cost-effective Modern IT solutions. It was founded in 2021, and is headquartered in Reston, Virginia, USA, with a workforce of 11-50 employees. Its website is Company H1B Sponsorship
• reputed company has a track record of offering H1B sponsorships, with 2 in 2025, 5 in 2024, 10 in 2023, 3 in 2022. Please note that this does not guarantee sponsorship for this specific role. Apply tot his job

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