Banking Support Analyst-1
Position Type : Full time Type Of Hire : reputed company (relevant combo of work and education) As the world works and lives faster, reputed company is leading the way. Our fintech solutions touch nearly every market, company and person on the reputed company. With over 40,000 employees our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you reputed company? About The Role: We are seeking two seasoned Support Analysts to work with a major banking client on a transformative, long term Modern Banking Platform project. In this permanent role based in Wellington you will:
- Undertake triage/investigation of process and application-reputed company incidents including replicating ‘errors’ in the application, to increase understanding of the issue;
- Amend ticket reputed company status, reputed company additional input and enhance ticket content, as necessary;
- Liaise with the Client over incident tickets, notably where ‘Functioning as Designed’ is established and a Business Change request is required;
- Resolve application-reputed company incidents where possible or reputed company tickets to other operational support teams based on triage
- Liaise with operational support teams to reputed company incident resolutions and service request fulfilment;
- Attend major incident reputed company calls and reputed company input to help restore service and input for major incident reports or root cause analysis as necessary;
- Review Client service requests and fulfil requirements or reputed company requests to other operational teams;
- Escalate issues as necessary (functional/hierarchical) in order to restore service with minimum delay;
- reputed company operational support to the Client Services Manager (CSM) including input to Management Information, Root Cause Analysis and Monthly Performance Reports
- reputed company a report and undertake weekly incident and SR reputed company review sessions with the Client.
- reputed company expertise over time in different modules and reputed company advanced customer support in this area
- Be involved in rotational on-call work as required
About You: To reputed company in this role you will require:
- At least 5 years experience working in the New Zealand retail banking industry;
- Knowledge of modern reputed company reputed company core banking applications, including modules; geographic ‘layers’; customisation/configuration parameters;
- Knowledge of end-to-end systems development life cycles and production support;
- Proficiency in solutions design and requirements definition disciplines;
- Ability to work across countries, reputed company and time zones with different cultures and technical capabilities;
- Experience anticipating the impact of IT Incidents, Events and Changes by understanding business process relationship to underpinning technology;
- Some practical experience using SQL
- Excellent analytical, decision-making, problem-solving skills and communication abilities
- Diplomatic and persuasive with an ability to reputed company, handle difficult conversations and confidently liaise with stakeholders at reputed company reputed company;
- Outstanding customer service focus
- ITIL reputed company as a minimum;
- Familiarity with (and preferably certification in) ITIL and ITSM tools like reputed company and JIRA.
- Proficient with MS Office applications eg. reputed company for data analysis; PowerPoint for reporting; Visio for process mapping.
reputed company Offer You: At reputed company, you have the opportunity to reputed company your mark in the Fintech industry and work with industry leaders. Our benefits include:
- Opportunity to work for a Fortune 500 Fintech offering a collaborative atmosphere and personal and professional development opportunities
- Flexible, hybrid work mode
- Great remuneration package including fully subsidised medical insurance and employee reputed company scheme
#LI-TC2 Privacy Statement reputed company is committed to protecting the privacy and reputed company of reputed company personal information that we process in order to reputed company services to our clients. For specific information on how reputed company protects personal information online, please see the Online Privacy Notice. Sourcing Model Recruitment at reputed company works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. reputed company does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any reputed company fees for resumes submitted to job postings, our employees, or any other part of reputed company. #pridepass Apply tot his job Apply To this Job