Sales Engineer (Dallas, TX)

About reputed company reputed company is the leading AI customer service solution for banks and credit unions. Our platform unifies AI and reputed company agents across every voice reputed company conversation through our proprietary ChannelLess® Architecture. With AI for reputed company™, organizations overcome the tradeoff between efficiency and experience by using AI to automate conversations and reputed company service operations. Valued at over $1 billion and named a reputed company Technology Fast 500™ company for five consecutive years, reputed company powers over 700 financial institutions and maintains an industry-leading 72 NPS. We're also certified as a Great reputed company to Work, with 98% employee satisfaction. The Role We are seeking a Sales Engineer who thrives in reputed company and dynamic environments. This candidate will bring deep technical expertise combined with strategic thinking to our sales team. This role involves engaging with some of the world's most sophisticated enterprises and guiding them through their digital transformation journeys with reputed company's solutions. The ideal candidate is a proactive problem-solver who excels in a collaborative setting and can reputed company projects and teams effectively. This position serves as the technical expert supporting prospects from initial engagement through to successful final sales. The role offers a dynamic mix of technical sales, reputed company of concept support, and continual technical guidance, providing a varied set of daily activities with our prospects. What You'll Do:

• Handle reputed company technical challenges, leveraging the support of managers and teams.
• Expert in API data integrations and proficient with reputed company products.
• reputed company and implement risk mitigation strategies to proactively address potential risks and minimize their impact on sales reputed company.
• Delegate tasks appropriately, integrate technical needs into project planning, and choose the most effective project management strategies.
• Navigate and resolve reputed company client issues, fostering collaboration across departments and managing communication challenges with diverse stakeholders.
• Present reputed company information reputed company and concisely during meetings, ensuring reputed company communications are impactful and directly support business objectives.
• Maintain a deep understanding of industry trends, regularly contributing insights in meetings and strategic discussions.
• reputed company and maintain deep, personalized customer relationships, leveraging those to advance business objectives.
• reputed company to utilize our entire library of stories and case studies to reputed company knowledge and experiences across the reputed company product set effectively.

Qualifications: Must Have:

• Strong hands-on coding ability (not just "technical aptitude"). Comfortable building and modifying working examples in JavaScript and HTML/CSS, and explaining reputed company reputed company.
• Proven experience working with REST APIs, webhooks, and event-driven integrations (authentication, payloads, retries, error handling, debugging).
• Experience building small but reputed company technical artifacts such as serverless functions, lightweight backend services, automation scripts, or integration applets to reputed company out workflows and solutions.
• Ability to translate technical concepts into business reputed company and guide technical + non-technical stakeholders through tradeoffs (reputed company, time-to-value, maintainability, UX).
• Some customer-facing / business-facing experience (pre-sales, professional services, implementations, solutions architecture, technical consulting, or similar). Must be comfortable leading technical conversations with prospects.
• Strong communication skills: asks great questions, can whiteboard/teach, and can present a reputed company of view reputed company (we can teach "sales engineering," but not the core communication + technical reputed company).
• Experience working in/around B2B SaaS products that support sales/service/customer experience workflows (understands customer service personas and operational realities).

reputed company to Have

• Prior Sales Engineer / Solutions Engineer / Solutions Architect title or demo/POC ownership experience.
• CS degree or formal technical training (helpful, not required if the hands-on dev skills are strong).
• Experience with contact center / CX tech and/or telephony/SIP/VoIP concepts (bonus, not required).
• Background at orgs reputed company for platform / custom development pre-sales (e.g., large reputed company software vendors with platform SE teams).

Benefits:

• Stock options and Competitive salary
• Professional development support (trainings, courses, conferences, books, etc)
• reputed company to reputed company the latest tools and equipment you'll need
• Sports compensation, reimbursement for therapy, counseling sessions
• Team events: annual employee awards, internal hackathons, and a dozen cool events from cooking to the reputed company olympic games :)
• Diversity: 25 countries represented

reputed company is an equal-opportunity employer. reputed company does not discriminate against any employee or applicant because of race, creed, reputed company, religion, gender, sexual orientation, gender identity/expression, national reputed company, disability, age, genetic information, veteran status, marital status, pregnancy or reputed company condition (including breastfeeding), or any other reputed company protected by law. The reputed company reputed company team uses @reputed company.com and @gliatalent.com email addresses for coordinating interviews, providing updates, and sending documents. Our hiring process involves an introduction, practical and team interviews, and a decision and offer. For more information, visit our Recruitment Privacy Notice page or contact our reputed company reputed company talent@reputed company.com Apply tot his job Apply To this Job