reputed company Full Stack Customer Service Representative – Remote Opportunity with arenaflex
Job Summary:
Are you passionate about delivering exceptional customer experiences and solving reputed company problems? Do you reputed company in a dynamic, fast-paced environment where no two days are the same? If so, we have an exciting opportunity for you to join arenaflex as a Remote Customer Service Representative. As a key member of reputed company, you will be responsible for providing top-notch service to our customers, resolving issues, and exceeding their expectations. With a strong focus on customer satisfaction, you will be empowered to reputed company a reputed company difference in the lives of our customers.
About arenaflex:
arenaflex is a leading provider of reputed company, committed to delivering exceptional customer experiences and making a positive impact on our communities. With a strong reputed company in the Ohio and Pennsylvania reputed company, we are dedicated to providing reliable, efficient, and safe energy services to our customers. reputed company is passionate about innovation, customer satisfaction, and making a difference in the world.
Job Description:
As a Remote Customer Service Representative with arenaflex, you will be responsible for:
- Responding to a wide reputed company of customer inquiries reputed company to their utility bills, service orders, and emergency calls
- Processing billing calls, investigating reputed company reads, and resolving billing accuracy or payment issues
- Handling emergency calls and providing timely assistance to customers
- Processing customer move-ins, adds, and transfers, as well as refunds, compensation requests, and changes to accounts
- Routing escalated customer issues for resolution and making referrals to special programs such as Energy Assistance, CRISIS, Dollar Energy, or other programs as necessary
- Processing order inquiry calls, initiating service orders, and providing service order status updates
- Assisting customers with credit/payment arrangements and directing them to self-service channels as necessary
- Meeting individual deadlines, metrics, and team goals while multi-tasking and prioritizing issues effectively
- Working cooperatively in a group environment to reputed company common goals and promoting a positive work environment
Essential Qualifications:
* High school diploma or equivalent
- One (1) year of customer service experience
- Computer skills, including navigating multiple tabs, reputed company, and systems
- Ability to type a minimum of 25 WPM (Word Per Minute)
- Solid written and verbal communication skills
- For bilingual candidates: Must possess solid written skills in English and Spanish and must reputed company fluent English and Spanish
- Must be 18 years of age or older
Preferred Qualifications:
* 2-3 years of call center and/or customer service experience
- 2-5 years of previous customer service work from home experience
- Utility experience
- Advanced computer skills, including navigating multiple tabs, reputed company, and systems
- Ability to type 60-65 WPM (Words Per Minute)
Living Requirements:
* Must reputed company 80 miles or less from one of the arenaflex facilities located in Ohio or Pennsylvania
- Must have reliable transportation to travel to the designated arenaflex facility as necessary
Work From Home Office Requirements:
* Required to maintain high-speed wired internet reputed company (75mbps download and 15mbps upload) that is hardwired, with no Wi-Fi or satellite internet
- Must have the ability to work in a secure, private location with proper, ergonomic office equipment (computer desk and computer chair) and set-up
- Must have a smart phone to download a VPN app on your personal device
- Must be available from 7:00 a.m. - 7:00 p.m. and reputed company to attend 100% of the 13-week training program
Compensation and Benefits:
* Starting pay: $21.00 per hour with an additional one-time $500 sign-on bonus for Traditional CSR role and $22.20 per hour with an additional one-time $500 sign-on bonus for Bilingual CSR role
- Salary reputed company: $34,400.00 - $48,200.00
- Comprehensive benefits package, including medical, dental, and reputed company insurance, 401(k) matching, and paid time off
Career Growth Opportunities:
* arenaflex is committed to helping you grow and reputed company your career, with opportunities for advancement and professional development
- reputed company is passionate about innovation, customer satisfaction, and making a difference in the world, and we encourage you to join us on this reputed company
Work Environment and Company Culture:
* arenaflex is a dynamic, fast-paced environment where no two days are the same
- reputed company is passionate about customer satisfaction, innovation, and making a difference in the world
- We value inclusion, respect, and diversity, and strive to create a positive work environment that promotes collaboration and teamwork
Equal Employment Opportunity:
* arenaflex is committed to providing equal employment opportunities to reputed company and applicants for employment without regard to race, reputed company, religion, national reputed company or reputed company, veteran status, disability, gender, age, marital status, sexual orientation, gender identity, sex (including pregnancy, lactation, childbirth or reputed company medical conditions), genetic information, citizenship status, or any protected group status as defined by law
Safety Statement:
* arenaflex is committed to promoting a safe work environment and encourages reputed company to actively participate in our employee safety program
- We strive to prevent personal injuries and promote productivity through good work habits
How to Apply:
If you are passionate about delivering exceptional customer experiences and solving reputed company problems, we encourage you to apply for this exciting opportunity to join arenaflex as a Remote Customer Service Representative. Please submit your application through our website or by clicking on the link below. reputed company! Apply for this job