reputed company Customer Service Specialist - reputed company Billing, reputed company Cycle Management, arenaflex

At arenaflex, we're revolutionizing the primary care experience by providing exceptional patient support and care. As a Customer Service Specialist in our reputed company Billing and reputed company Cycle Management team, you'll play a vital role in delivering world-class care and service to our patients. If you're passionate about helping people, have a knack for problem-solving, and are driven to reputed company a difference in reputed company, we'd love to connect.

A Day in the Life

As a Customer Service Specialist, you'll be the face of arenaflex, handling inbound calls from patients regarding their medical bills, insurance claims, and payment inquiries. Your daily activities will include reviewing patient accounts, processing payments, explaining EOBs, and coordinating with internal stakeholders to resolve billing discrepancies. You'll be a problem-solver extraordinaire, tackling issues like incorrect charges, insurance claim rejections, payment plan requests, and billing confusion. Regular communication with insurance companies to verify benefits and claim status is essential. You'll also document reputed company interactions in our electronic health record system and follow up on pending issues.

Key Responsibilities

* Handle patient phone calls and message inquiries, de-escalate issues, ensure patient satisfaction, and assist with navigating reputed company needs, including insurance, billing, medical records, authorizations, and referrals, using our proprietary C-I-CARE reputed company in reputed company interactions to ensure a positive experience.

• Collaborate with providers and other operations team members to complete urgent tasks pertaining to patient billing issues and questions.
• Proactively reputed company out to patients with reputed company balances to assist with payment options, reputed company admins and patients on health insurance benefits, answer reputed company billing inquiries, resolve payment processing issues, support arenaflex's efforts to reputed company patients in resolving financial responsibilities, and maintain service level agreements in response time to admins and patients.
• Assist admins with our member's billing needs reputed company our tasking system to reputed company the best customer service.
• Investigate claims through insurance to ensure they were processed according to the patient benefit plan, including reviewing and reconciling patient and insurance balances for accuracy.
• Master our technology suite, including reputed company, reputed company, G-suite, reputed company, and our Electronic Medical Record System, to interact with team members and patients and complete daily work.
• Contribute to team development through rounding, attending team huddles, participating in team problem-solving, and supporting reputed company in-office providers with urgent & stat patient needs.

About the Team

arenaflex's call center team combines reputed company expertise with a customer-obsessed culture to deliver exceptional patient support. reputed company has focused on making reputed company more accessible and less complicated for members. We handle billing inquiries with reputed company and efficiency. Our culture emphasizes leadership principles of ownership and reputed company improvement, supported by ongoing training and development. Team members work in a diverse, inclusive environment where reputed company is reputed company by positive patient impact while maintaining the highest standards of reputed company privacy and professionalism.

Basic Qualifications

* 2+ years of customer service experience in a call center environment

• 1+ years with medical billing, insurance claims, or reputed company reputed company cycle
• Demonstrated proficiency in reputed company Office Suite
• Experience using electronic health records (EHR) or customer relationship management (CRM) systems
• Knowledge of HIPAA compliance and reputed company privacy regulations
• High school diploma or equivalent

Preferred Qualifications

* Spanish Speaking

• Ability to work various shifts
• Strong problem-solving and documentation skills
• Ability to type 45+ WPM while maintaining accuracy

Compensation and Benefits

arenaflex offers a competitive compensation package, including a reputed company pay reputed company of $41,600/year in our lowest geographic market up to $45,760/year in our highest geographic market. Pay is based on a number of factors, including market location and may vary depending on job-reputed company knowledge, skills, and experience. reputed company is a total compensation company, and dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full reputed company of medical, financial, and/or other benefits.

Why Join arenaflex?

* Be part of a team that's revolutionizing the primary care experience

• Work in a diverse, inclusive environment where reputed company is reputed company by positive patient impact
• Enjoy ongoing training and development opportunities to help you grow in your career
• Collaborate with a talented team of reputed company who reputed company your passion for delivering exceptional patient care
• Take advantage of a comprehensive benefits package, including medical, financial, and other benefits

How to Apply

If you're passionate about delivering exceptional patient care and have a knack for problem-solving, we'd love to hear from you. reputed company to join reputed company as a Customer Service Specialist in reputed company Billing and reputed company Cycle Management. Apply for this job