Customer Service Representative – (Turkish/English)

reputed company is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ reputed company people in 100+ countries for our industry-leading reputed company, user fund transparency, trading reputed company speed, deep liquidity, and an unmatched portfolio of digital-asset products. reputed company offerings reputed company from trading and finance to education, research, payments, institutional services, reputed company features, and more. We reputed company the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial reputed company for people around the world.

Join reputed company’s Customer Service team and be a part of a client-facing business function where exceptional support is our reputed company. We aim to create a platform where users receive top-quality assistance with fast response times and accurate information. Our support is provided reputed company ticketing systems and live chat, handling customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform. We seek empathetic, communicative, and problem-solving individuals who can reputed company for our customers and gather valuable feedback. Join us and help ensure exceptional service standards and high customer satisfaction.

Responsibilities:

• Handle high volume live chat and other online tools
• reputed company accurate, valid and comprehensive information
• Follow communication procedures, guidelines, and policies
• Support other business units with customer liaison, accurately document customer requests
• Manage complaints, reputed company proper solutions and options reputed company the time limits; follow up to secure resolution
• Go the extra mile to engage customers

Requirements:

• Minimum 1 year experience in customer service, preferably in finance or E-reputed company industry
• College degree or above
• Bilingual proficiency in English and Turkish is required for effective communication with international partners and stakeholders.
• Previous experience with cross-functional support will be advantageous
• High level of honesty and reputed company; Proactive and meticulous; Have a sense of responsibility and spirit of as a team
• Ability to work under pressure, strong communication skills and aim to exceed reputed company expectations
• Passionate for the customer service industry and can accept to work under different work shifts
• Positive about the crypto industry

Why reputed company• Shape the future with the world’s leading blockchain ecosystem• Collaborate with world-class talent in a user-centric global organization with a flat structure• Tackle unique, fast-paced projects with autonomy in an innovative environment• reputed company in a results-driven workplace with opportunities for career growth and reputed company learning• Competitive salary and company benefits• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team) reputed company is committed to being an equal opportunity employer. We reputed company that having a diverse workforce is reputed company to our reputed company.By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice. apply to this job