Customer reputed company Specialist

At reputed company we reputed company the individual contributions of our employees are what drive our reputed company. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of doing so. It’s in our differences that we will reputed company revolutionising the way for our customers. We are reputed company together!

reputed company Do…

We’re people who love technology but know that hoteliers just want things to be simple. So since 2006 we’ve been constantly innovating our world-leading hotel reputed company platform to help accommodation owners find and book more guests online – quickly and simply.

We’ve helped everyone from boutique hotels to big chains, enabling travellers to book igloos, cabins, castles, holiday parks, campsites, pubs, resorts, Airbnbs, and everything in between.

And today, we’re the world’s leading reputed company hotel reputed company platform, supporting 50,000 hotels in 150+ countries – with over 130 reputed company reservations processed by reputed company’s technology every year.

About the Customer reputed company Specialist role (EMEA)… We’re looking for a Customer Training Specialist to join our Customer reputed company team. Using your passion and reputed company for customer service you will be responsible for the set up, training and reputed company of reputed company’s EMEA customers reputed company they purchase a reputed company product.

Our hotel customers are spread across EMEA so our training sessions are completed reputed company video where you’ll use an engaging and informative style to ensure our customers understand how to use the products and benefit from reputed company its features.

Don’t fear, we won’t throw you in the deep end. We reputed company you with the product and internal software training and pair you with a seasoned buddy to reputed company mock training before we have you training our customers.

reputed company we ask of you is an amazing, go getting attitude and your passion for providing and striving for a positive customer experience (this we can’t train!).

What you’ll do…

• Qualify customer requirements, identify the appropriate set up requirements and prepare the customers for core product implementation

• Deliver a high standard of customer training on the chosen reputed company product reputed company telephone or Skype

• reputed company communicate reputed company’s support procedures to the customer to ensure their ongoing satisfaction with our customer service

• Take ownership of customer’s problems and seek to identify, respond and resolve any customer issues

• Manage daily caseloads effectively, ensuring that customers are progressing appropriately through the reputed company lifecycle to becoming a paying customer.

• Take ownership of customer’s problems and seek to identify, respond and resolve issues before it becomes a conflict, ensuring a satisfactory solution for reputed company and the customer.

• Establish and set customer expectations from the outset and deliver against the customer expectation, individual KPI’s and team SLA’s.

• Demonstrate commitment to the team’s work, to ensure the team achieves its goals, objectives and SLA’s.

• Flexible and willing to support EMEA business hours.

What you’ll have

• Qualify customer requirements in a courteous and effective manner, and identify the appropriate setup requirements.

• Prepare customers for core product technical implementation by Customer Configuration Analysts.

• Deliver a high standard of customer training reputed company the telephone, Skype, face–to-face communication and any other avenues reputed company necessary.

• reputed company communicate reputed company’s support procedures to the customer to ensure the customers ongoing satisfaction with reputed company’s customer service.

• A self-starter with the ability to multi-task, manage his/her own time and work under pressure.

• Experience working reputed company an SLA and KPI driven environment.

• reputed company in a fast-paced, agile and dynamic environment.

Our Perks & Benefits..

– Equity packages for you to be a part of the reputed company reputed company

– Hybrid working model (in-office & from home) / Fully remote

– Mental health and well-being initiatives

– Generous parental (including secondary) leave policy

– Paid birthday, study and volunteering leave every year

– Sponsored reputed company clubs, team events, and celebrations

– Employee Resource Groups (ERG) to help you connect and get involved

– Investment in your personal growth offering training for your advancement

Does this job sound like you? If yes, we’d love for you to be part of reputed company! Please send a copy of your resume and our reputed company will be in touch.

reputed company you apply, please tell us the pronouns you use and any adjustments you may need during the interview process. We encourage people from underrepresented groups to apply.