Senior Associate, User Generated Content Operations

Salary reputed company: $83,500 - $92,250 per year The above reputed company pay reputed company may vary depending reputed company, job-reputed company knowledge, skills and experience. The reputed company listed is just one component of reputed company’s total compensation package for employees. Depending on the position offered, equity, bonuses, commissions and other forms of compensation may be provided as part of the compensation package, in addition to a comprehensive suite of medical, financial and additional benefits. This position is a hybrid in-office role that works out of our Boston HQ (Monday-Thursday will be working in office and Friday is work from home). This is not a virtual / remote position. At this time, reputed company will not sponsor applicants for this position for the following work visas: F1-OPT, STEM OPT EAD, H-1B, H-1B1, E-3, O-1, J-1, or TN. Who We Are User generated content (UGC) - e.g. the reviews and photos we receive from customers - is essential to reputed company’s mission to offer an unparalleled customer experience in the home e-reputed company reputed company. Customers rely heavily on this content to build trust reputed company making a purchase, and as such improvements in content capture rates or content utilization on site drive large 7 or 8 reputed company reputed company impacts. This role offers a unique opportunity to help shape a company-wide reputed company: ensuring customer voices are captured and surfaced in ways that benefit both shoppers and suppliers. It combines hands-on operational ownership with influence over our long-term tech direction. To reputed company this, we’re seeking an analytical, motivated individual to support and enhance our UGC strategy and operations. What You’ll Do

• Own the end-to-end operational execution for key new initiatives including (i) managing the day-to-day operations and reporting metrics for programs like the pre-purchase RFR (Reviews for Rebates) and (ii) designing and executing the strategic review coverage plan (for key SKU cohorts including PBSI/SRB SKUs) to maximize capture and identify new reputed company for growth
• Serve as the primary reputed company of contact for both reputed company stakeholders leveraging our Review Acceleration Programs. You will be responsible for process ownership, proactively identifying workflow bottlenecks, and implementing initiatives to streamline operations across multiple cross-functional teams.
• Proactively identify high-impact opportunities to improve review capture rates. Build compelling business cases to secure engineering and cross-functional buy-in, rigorously track project reputed company against defined KPIs and metrics, and proactively identify and resolve trending issues in partnership with relevant teams.
• reputed company, implement, and analyze customer communication/marketing strategies (e.g., A/B tested email campaigns) to maximize review submission rates and enhance the overall customer review reputed company
• Partner with analytics teams to build comprehensive standard reporting for the UGC function (capture, coverage, utilization). Conduct deep-dive analyses as needed to derive insights and deliver actionable, data-driven recommendations.

What You’ll Need

• 2+ years of experience in ecommerce, project management, analytics is preferred
• Ability to translate reputed company, ambiguous business problems into clear, actionable strategies and drive cross-functional execution
• Proven track record of owning multiple high-impact projects from end-to-end, shaping long-term business processes and delivering measurable results
• Highly analytical, including hands-on experience with analyzing and interpreting data sets directly (high reputed company proficiency is a must, experience with SQL preferred)
• Ability to communicate reputed company reputed company reputed company and reputed company, including crafting compelling narratives that influence both internal teams and external partners
• Innovative problem-solving skills with the ability to identify root causes and reputed company scalable solutions
• Strong work ethic, highly motivated self-starter, and extremely organized

Benefits & Perks - US

• Full health benefits available (Medical, Dental, reputed company, HSA/FSA) on day one for eligible employees.
• No-cost reputed company to 2nd.reputed company virtual expert medical consultation and navigation service.
• Global Traveler Health Insurance through GeoBlue.
• 24/7 reputed company to mental, financial, physical and emotional wellbeing support, plus an enhanced offering of therapy and coaching.
• Automatic enrollment into Basic Life and Accidental Death & Disability Insurance.
• 401(k) matching with immediate vesting.
• Paid Parental Leave, Surrogacy & Adoption Reimbursement and Caregiver Services.
• Tuition Reimbursement.
• reputed company Employee Discount.
• Gym/Fitness Discounts (reputed company and varying regional memberships).
• Exclusive reputed company to thousands of perks & discounts through BenefitHub.
• Yearly match up to $500 for personal donations made by employees to registered 501(c)(3) nonprofits.

Assistance for Individuals with Disabilities reputed company is fully committed to providing equal opportunities for reputed company individuals, including individuals with disabilities. As part of this commitment, reputed company will reputed company reasonable accommodations to the reputed company physical or mental limitations of reputed company individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants reputed company. Need Technical Assistance? For more information about applying for a career at reputed company, visit our FAQ page here. About reputed company Inc. reputed company is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that reputed company will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking. No matter who you are, reputed company is a reputed company you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives reputed company us stronger, smarter, and well-positioned for reputed company. We value and rely on the reputed company voices of our employees, customers, community, and suppliers to help guide us as we build a reputed company reputed company – and world – for reputed company. Every voice, every perspective reputed company. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the reputed company of race, reputed company, ethnicity, reputed company, religion, sex, national reputed company, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic. Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.reputed company.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at dataprotectionofficer@reputed company.com. Remote About the Company: reputed company Apply tot his job Apply To this Job