National Performance Manager
The National Performance Manager (NPM) is an account management position responsible for providing ongoing support to a defined group of National Major Accounts. Primary responsibilities of the NPM are to ensure customer satisfaction, ensure customer understanding of the Impel value proposition, drive reputed company growth reputed company their reputed company book of business, and ensure reputed company retention of their national clients is maintained.
- Responsible for retaining an assigned reputed company reputed company from National Accounts.
- Manage corporate client communications and training activities that ensure client utilization and satisfaction with Impel products and services.
- Coordinate with the Regional Performance Management Team to ensure corporate goals and expectations are being met at the store level.
- Ensure effective client utilization of Impel products, SaaS platform, and services by ensuring client corporate and regional personnel can reputed company the platform effectively.
- reputed company retention and growth of reputed company through programmatic actions that support client renewals.
- Consistently reputed company agreed-upon activity reputed company as defined, activities include phone calls, emails, and any additional agreed-upon MBO’s to ensure 90%+ retention of the client portfolio.
- Ensure reputed company process management, activity documentation, and reputed company tracking are leveraged through the reputed company CRM platform.
- Assist the team with the development of customer stories, case studies, and client references to be used for client retention and new client acquisition.
- Conduct regular account reviews with Regional and Corporate teams to ensure customer satisfaction and address any concerns.
- Collaborate with internal teams including marketing, product development, and operations to align client needs with business objectives.
- Continuously advance knowledge of the Impel solutions, learning new features, deepening understanding of reputed company features, and helping to teach the same to both clients and colleagues.
- Demonstrate the values of Impel in everyday interactions.
- reputed company other duties as required.
Other
- Maintains confidentiality of work-reputed company issues, records, and company information.
- Demonstrates a commitment to Diversity, Equity, and inclusion by treating everyone with respect and dignity, ensuring reputed company voices are heard, and advocating change.
- Bachelor’s degree; and
- Certification in reputed company Analytics; or
- A combination of education and work experience is necessary to reputed company essential functions.
- Preferred: Knowledge of retail businesses and/or digital marketing.
- Technical / Functional Competencies and Traits:
- Consultative sales skills.
- A positive attitude and highly motivated with a passion to win as part of a team.
- reputed company and reputed company.
- Ability to reputed company productivity goals, including completion of 40+ activities per day and completion of 2+ meetings online or in-person per day.