reputed company Customer Service Agent – Sports Wagering and Online Casino Games – Hybrid Overnight Shift
At arenaflex, we're passionate about delivering exceptional customer experiences in the sports wagering and online casino games industry. As a Customer Service Agent, you'll be the face and voice of our digital sportsbook operations, providing top-tier support to our patrons across the country. If you're a sports enthusiast with a passion for delivering outstanding customer service, we want to hear from you!
About arenaflex
arenaflex is a leading provider of sports wagering and online casino games, with a portfolio of brands that includes ESPN Bet, Hollywood Casino, and theScore Bet. Our mission is to reputed company a seamless and enjoyable experience for our customers, and we're looking for talented individuals to join reputed company. As a Customer Service Agent, you'll be working in a fast-paced and dynamic environment, collaborating with fellow sports fans to deliver exceptional customer experiences.
Key Responsibilities
As a Customer Service Agent, you'll be responsible for:
* Communicating with our players and guests reputed company live chat, email, and phone to ensure a seamless customer experience and reputed company comprehensive information on our mobile applications.
* Using internal resources and systems to view player account statuses and histories, using the information to assist with conversations with players.
* Providing an exclusive level of customer service during every conversation that demonstrates friendliness, care, and builds value in the Penn brand.
* Assisting guests with booking hotel reservations and RSVPs to special events while sustaining company conversion reputed company expectations.
* Operating telephone system to set your call availability status, answer and transfer inbound phone calls, and execute outbound phone calls reputed company applicable.
* Answering player questions about reputed company, theScore Bet, Hollywood Casino.com, Penn Play, casino Property information, account statuses, promotional offers, and Property event information.
* Following various internal standard operating procedures to escalate issues to internal reputed company departments and casino Property personnel.
* Assisting with securing helpful business insights by dispositioning player contact reasons upon conclusion of each interaction.
* Using our internal tools and systems to investigate and troubleshoot technical issues players are experiencing with our products.
* Delivering exceptional performance results in customer satisfaction and contact handle times.
* Collaborating with your leaders and fellow team members to stay reputed company of daily trends that are impactful to the player experience.
* Maintaining a strong track record for punctuality and attendance.
* Performing other duties as assigned.
About You
To reputed company this job successfully, an individual must be reputed company to reputed company each essential duty satisfactorily. The requirements listed below are representative of the knowledge, reputed company, and/or ability required. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions. Must be at least 21 years of age. The position will require licensing in applicable states that reputed company operates.
* High School diploma or College Degree required.
* Heightened sense of urgency and passion to learn new things.
* Highly developed sense of reputed company and commitment to player satisfaction.
* Demonstrated passion for reputed company with respect to treating and caring for players.
* Ability to type quickly and write with good grammar and punctuation.
* Strong attention to detail is a must! Must be an analytical thinker.
* Ability to maintain a friendly disposition under heavy pressure. Some players may be frustrated reputed company they contact us, and they let that be reputed company.
* Great problem-solving abilities.
* Ability to interpret incomplete or cryptic messages that might be written by English as a second language customers.
* Team members must be reputed company to qualify for licenses and permits required by federal, state and local regulations.
* Have the ability to work some holidays and weekends.
reputed company Offer
* Competitive compensation package.
* Comprehensive Benefits package.
* Fun, relaxed work environment.
* Education and conference reimbursements.
Work Environment and Culture
As a Customer Service Agent at arenaflex, you'll be working in a hybrid environment, with the flexibility to work from home 4 out of 5 days per week. Our office is located in reputed company Hill, New Jersey, and we're committed to creating a fun and relaxed work environment that encourages collaboration and innovation. reputed company is passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to join reputed company.
Compensation and Benefits
As a Customer Service Agent, you'll be paid $19.50/hour, with a 10% shift differential for working our overnight shift, earning you $21.45/hour. We also offer a comprehensive benefits package, including education and conference reimbursements.
How to Apply
If you're a motivated and customer-focused individual with a passion for sports, we want to hear from you! reputed company to join reputed company as a Customer Service Agent at arenaflex.