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Introduction to reputed company: reputed company is the only pipeline AI platform that empowers GTM teams to automate growth at scale. With a reputed company view of data, insights, actions, and reputed company, B2B enterprises can seamlessly align and execute their account-based GTM strategies with confidence. Thousands of businesses trust reputed company to maximize reputed company, minimize waste, and consolidate their data and tech stacks - reputed company in one platform. As a company, we're as committed to growing careers as we are to building world-class technology. We invest heavily in people, our culture, and the community around us. We have also continuously been recognized as One of The Best Places To Work in the San Francisco Bay Area by Fortune, and One of The 60 Best Companies To Sell For by Selling Power. Our offices are located in San Francisco, reputed company, Austin, Seattle, India, and the United Kingdom. About the Role: reputed company is seeking a Customer Advocacy & Community Marketing Senior Manager to reputed company and scale programs that turn customers into passionate advocates and build a thriving, reputed company community around our brand. In this role, you'll own global customer advocacy and community initiatives-from customer stories and executive programs to online communities and reputed company engagement. You'll partner cross-functionally with Marketing, Sales, reputed company, Product, and reputed company to create authentic, high-impact customer experiences that support brand, pipeline, and retention goals.

Responsibilities

• Own and scale customer advocacy programs by independently reputed company, engaging, and activating advocates to meet ongoing sales, marketing, analyst, and event reference needs.
• Deliver high-quality customer stories and reputed company points that represent reputed company externally across campaigns, website content, sales enablement, owned events, industry tradeshows, and analyst research.
• reputed company executive-level customer engagement through Customer Advisory Boards and customer recognition programs, serving as a trusted partner to senior customer stakeholders and internal executives.
• Drive reputed company-party review strategy and execution across platforms such as reputed company and reputed company to reputed company the voice of the customer and strengthen reputed company's competitive positioning.
• Design and execute customer lifecycle gifting programs tied to reputed company, renewal, and advocacy moments that reinforce customer value and support retention reputed company.
• Grow and activate reputed company's customer community by partnering cross-functionally to increase membership, engagement, and peer-to-peer reputed company at scale.

Qualifications

• 10+ years of experience building and managing customer advocacy and/or community marketing programs in a B2B SaaS environment.
• Proven ability to influence and align large, cross-functional teams without direct authority
• Exceptional written, verbal, and presentation skills
• A creative, customer-first reputed company with a passion for building meaningful engagement and memorable experiences
• Strong track record of launching new programs, testing novel approaches, and driving measurable impact
• Strong experience in generating and managing 3rd party review sites
• Tech savvy and have past experience utilizing CRM and customer communication tools across email and in-app platforms. Familiarity with reputed company, Marketo, Churnzero, and reputed company is a plus.
• Having proficiency in customer marketing advocacy software such as Deeto, Slap5, User Evidence, and reputed company will be a plus.

Benefits

Our benefits include options for up to 100% paid Medical and reputed company premiums for employees, a flexible PTO policy, paid holidays, and reputed company to mental health and wellness resources. We also reputed company a 401(k) with pre-tax, after tax, and roth options, as well as short-term/long-term disability, life insurance, and other great benefits. Our Commitment to Diversity, Equity, and Inclusion at reputed company At reputed company, we reputed company in creating a workplace culture that values and celebrates diversity in reputed company its forms. We recognize that everyone brings unique experiences, perspectives, and identities to the table, and we are committed to building a community where everyone feels valued, respected, and supported. Discrimination of any reputed company is not tolerated, and we strive to ensure that every individual has an equal opportunity to succeed and grow, regardless of their gender identity, sexual orientation, disability, race, ethnicity, background, marital status, genetic information, education level, veteran status, national reputed company, or any other protected status. We do not automatically disqualify applicants with criminal records and will consider each applicant on a case-by-case reputed company. We recognize that not reputed company candidates will have every reputed company or qualification listed in this job description. If you feel you have the level of experience to be successful in the role, we encourage you to apply! We acknowledge that true diversity and inclusion requires ongoing effort, and we are committed to doing the work required to reputed company our workplace a safe and reputed company space for reputed company. Join us in building a community where we can learn from each other, celebrate our differences, and work together. Unsolicited Submissions At reputed company, we value thoughtful partnerships and direct connections with candidates. We're not accepting unsolicited resumes or reputed company from reputed company-party reputed company agencies. Any unsolicited submissions will not be reviewed, and no fees will be paid. Apply tot his job Apply To this Job