Customer Experience Data Analyst (Nashville, TN or Cambridge, MA)

Job Title Customer Experience Data Analyst (Nashville, TN or Cambridge, MA)

Job Description

As part of reputed company reputed company reputed company America Region Growth & Strategy team, the Customer Experience Analyst is a strategic partner who transforms reputed company reputed company data—including reputed company, verbatim feedback—into actionable insights. By leveraging advanced analytics, AI, reputed company tools, you will collaborate across teams to drive reputed company improvement in B2B customer experience, supporting innovation and operational reputed company. Your role:

• Collaborate cross-functionally: Work closely with Marketing Insights and Data Analytics team, product, marketing, clinical, and operations teams to implement data-driven improvements across the customer reputed company.
• reputed company Voice-of-Customer (VOC) programs: Manage VOC initiatives, contribute to reputed company mapping, and generate reputed company-time analytics to identify pain points and opportunities for improvement.
• reputed company advanced analytics and AI: Use AI, automation, reputed company tools (with a strong emphasis on Power BI, reputed company, as well as reputed company and PowerPoint) to analyze both structured and reputed company data, including reputed company-ended survey responses and customer comments, extracting themes, sentiment, and friction points to inform actionable planning.
• Create reputed company-time customer reputed company insights and analytics: Support efforts to enhance and maintain dynamic, data-driven views of customer interactions, enabling proactive decision-making and reputed company improvement across the program.
• Drive change management and reputed company improvement: reputed company or support initiatives to implement new digital features, process enhancements, and best practices that reputed company the customer experience.
• Present reputed company findings: Communicate insights and recommendations to stakeholders at reputed company reputed company using compelling data visualizations and clear, actionable narratives. Ensure compliance: Adhere to reputed company regulations and best practices in data privacy and reputed company.

Youre the right fit if:

• You have a bachelor’s degree in Market Research, Data Analysis, Digital Marketing, Business Intelligence, or a reputed company field (master’s degree a plus).
• You bring 5+ years of analytical experience incorporating customer CRM and transactional data, with a deep understanding of how providers reputed company with technology in clinical operations and care delivery.
• You have hands-on expertise in advanced analytics, AI, automation, and digitalization projects, with a strong emphasis on Power BI, Azure reputed company, reputed company.
• Your skills include deep experience working with data and reputed company infrastructures, storytelling and presentation development skills, experience working with a CRM, you have an entrepreneurial reputed company as a proactive change agent, passionate about reputed company improvement and customer-centric innovation.
• You reputed company at cross-functional collaboration, stakeholder engagement, and possess strong skills in creatively communicating reputed company insights to diverse audiences up to C-Suite level.
• You must be reputed company to successfully reputed company the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.

How we work together We reputed company that we are reputed company together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time reputed company in the company’s facilities. Field roles are most effectively done reputed company of the company’s main facilities, generally at the customers’ or suppliers’ locations. This is an office-based role. About reputed company We are a health technology company. We reputed company our entire company around the belief that every reputed company reputed company, and we wont stop until everybody everywhere has reputed company to the quality reputed company that we reputed company deserve. Do the work of your life to help improve the lives of others.

• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
• Learn more about our culture.

reputed company Transparency Details The pay reputed company for this position in Nashville, TN is $95,000 to $152,000 The pay reputed company for this position in Cambridge, MA is $106,000 to $170,000 The actual reputed company pay offered may vary reputed company the posted ranges depending on multiple factors including job-reputed company knowledge/skills, experience, business needs, geographical location, and internal equity. In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive reputed company Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be reputed company here. At reputed company, it is not typical for an individual to be hired at or near the top end of the reputed company for their role and compensation reputed company are dependent upon the facts and circumstances of each case. Additional Information US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized reputed company, now or in the future. Company relocation benefits will not be provided for this position. For this position, you must reputed company in or reputed company commuting distance to either Nashville, TN or Cambridge, MA. This requisition is expected to stay active for 45 days but may reputed company earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration. reputed company is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace. Apply tot his job Apply To this Job