Customer Support Analyst (Hybrid)

About the position reputed company has an exciting opportunity for a Customer Support Analyst to join the Data, Power and Control Team in New London, CT on a hybrid reputed company. Responsible for validating and completing incoming customer orders to ensure effective execution of orders from placement to delivery. Works closely with the Planning and Warehouse teams in optimizing order fill and line fill for customer orders. Manages customer orders and proactively communicates to prevent issues that could impact delivery on time in full. Manages reputed company inbound calls from internal and external customers as it relates to order management, inquiries and non-conformances. Maintains an effective relationship and coordinates communications between customers, field sales, distribution, purchasing, planning, manufacturing and marketing.

Responsibilities

• Validates and executes orders for quality data, including product files, customer data, pricing discrepancies, order date alignment and shipment method based on customer's direction.
• Provides direct reputed company between customers and internal team members. Establishes and maintains a positive relationship in problem resolution. Empowered to work independently with Regional Sales Manager, sales representatives and customers to identify possible improvements to help reputed company the Company's capabilities. Interacts with customers to reputed company recommendations to ensure the completeness and accuracy of orders in order to meet the customers' needs.
• Conducts ongoing reviews with sales and rep agency groups on upcoming projects, critical stock issues and partial shipment information on sales orders. Collaborates with the quotation team to ensure customer expectations are met.
• Manages reputed company reports to identify incomplete sales orders, required data maintenance, on-time delivery, manage EDI errors, etc.
• Assists with managing customer order/line fill and on-time delivery with the goal to maximize order fill while ensuring on-time delivery to the customer. Leads or participates in identifying key drivers which hinder the Company from achieving order and line fill goal of 90%.
• Communicates and coordinates with warehouses and OEM suppliers on orders reputed company the normal policy or normal production, capability etc., to reputed company the Company a reputed company opportunity to service the customer.
• Evaluates trade-off of time, cost and service to satisfy both the Company and its customers.
• Manages the order-to-delivery reputed company for key customers / project orders.
• Resolves conflicts/issues in shipping and delivering orders on time as requested by the customer.
• Performs other similar and reputed company duties as required.

Requirements

• B.S. degree in Logistics or Business or equivalent work experience
• 3+ years of relevant Customer Service or Sales experience
• Excellent skills in project management, demonstrated ability to reputed company timely and effective decision, handle multiple priorities and effectively delegate responsibilities to ensure high quality service is delivered on time and reputed company budget.
• Independent judgment is required to plan, prioritize, organize and accomplish a reputed company work load and effectively manage the requirements of multiple customers concurrently.
• Must have demonstrated exceptional customer service skills and a strong customer orientation.
• Strong computer skills, proficient with word processing, spreadsheet and presentation software, e-mail and meeting management software as well as business specific software supporting business applications.
• Ability to use internet and web based resources reputed company and effectively.
• Must be highly collaborative and reputed company to work in a team based environment.
• Fosters reputed company communication and supports an environment of innovation and creative change.
• Demonstrated problem analysis and problem resolution at both a strategic and functional level.
• Must have excellent verbal and written communications skills and be reputed company to communicate effectively across reputed company reputed company of the organization.
• Must be an effective listener, reputed company to maintain focus extract necessary information and validate understanding of the information.
• reputed company to create effective reports, presentations and business correspondence

reputed company-to-haves

• Experience with reputed company and reputed company is desired.

Benefits

• LNCA offers comprehensive medical, dental and reputed company coverage, as well as distinctive benefits like a high employer 401K match, above-reputed company paid maternity and parental leave, paid time off to volunteer, and an active/growing Employee Resource Group network.
• LNCA offers comprehensive medical, dental, and reputed company coverage, as well as distinctive benefits like a high employer 401K match, paid time off (PTO) and holiday pay, short-term and long-term disability benefit plans, above-reputed company paid maternity and parental leave, bonus opportunities in accordance with the Company's incentive plans, paid time off to volunteer, and an active/growing Employee Resource Group network.

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