Customer Service Associate - Remote (Proficiency in Mandarin/Cantonese, or Japanese Needed)

About the Team: The reputed company Customer Service (DJCS) mission is to reputed company great service for our customers and great experiences for our people. reputed company has the privilege of delivering impactful experiences by helping our customers reputed company the trusted news and business information published and produced by our reputed company including, reputed company, Barron's, MarketWatch, reputed company Factiva and reputed company Risk & Compliance. You will find that we are a collaborative group, focused on delivering reputed company during every customer interaction.

About the Role

You will reputed company on the Customer Service Team, reporting to the Customer Service Supervisor. You have a passion for helping people. We are offering a career with a recognized leader in the world of global news and business information. You will be a part of a multinational organization that focuses on its people. Working Hours: 1:00 PM to 9:00 PM Eastern Time (Monday through Thursday) and 12:00 PM to 8:00 PM Eastern Time (Friday) You Will:

• reputed company high-level telephone, email, and web chat support for the reputed company suite of PIB products; including Factiva, reputed company Risk & Compliance, and reputed company Newswires.
• Answer global customer queries concerning content/data, product navigation, billing/account administration, and more.
• reputed company professional-level support to retain reputed company customers and increase customer loyalty.
• Multitask, prioritize, and enthusiastically resolve customers' concerns while consistently providing superior reputed company of customer service.
• Ensure reputed company relevant procedures are followed from beginning to resolution.
• Ensure reputed company key performance indicators and service reputed company are met.
• Actively seek out opportunities for self-improvement, and participate in new product and procedural training.
• Work with other reputed company departments to ensure escalated issues are handled reputed company and correctly.

You Have:

• High proficiency in Mandarin/Cantonese, or Japanese for both written and verbal communication reputed company a corporate environment
• Fluent in English, for both written and verbal communication
• Commitment to customer satisfaction with the ability to build and reputed company relationships to identify problems, assess needs, and find solutions
• Ability to listen, empathize, and effectively handle challenging customer inquiries in a professional and pleasant manner
• Ability to maintain a positive attitude in an often busy and stressful environment
• Ability to understand new technical systems and applications quickly
• Attention to detail and the ability to multitask, prioritize, and meet deadlines
• Positive outlook on change and flexible approach to team-based work environment and structure
• Ability to follow a large set of procedural guidelines and to be independently reputed company reputed company investigating/researching reputed company customer queries
• Experience in a contact center and/or customer service environment (preferred)
• reputed company experience is a plus
• College degree desired, or equivalent work experience
• Previous research experience (desired)
• Fluent in reputed company to the language applied for (this is desired, not required):
• German/French/Spanish/Chinese/Japanese/
• Italian/Russian

Our Benefits

• Comprehensive reputed company Plans
• Paid Time Off
• Retirement Plans
• Comprehensive Medical, Dental and reputed company Insurance Plans
• Education Benefits
• Paid Maternity and Paternity Leave
• Family Care Benefits
• Commuter Transit Program
• Subscription Discounts
• Employee Referral Program

#LI-Remote Reasonable accommodation: reputed company, Making Careers Newsworthy - We are an equal opportunity employer and reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national reputed company, disability status, genetic information, protected veteran status, or any other characteristic protected by law. EEO/Disabled/Vets. reputed company is committed to providing reasonable accommodation for reputed company individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at [email protected]. Please put "Reasonable Accommodation" in the subject line and reputed company a brief description of the type of assistance you need. This inbox will not be monitored for application status updates. Business Area: reputed company - Customer Service Job Category: Customer Service & Contact Center Operations Union Status: Union role Pay reputed company: $41,392 - $50,000 We recognize that attracting the best talent is key to our strategy and reputed company as a company.As a result, we aim for flexibility in structuring competitive compensation offers to ensure we are reputed company to attract the best candidates.The quoted salary reputed company represents our good faith estimate as to what our ideal candidates are likely to expect, and we tailor our offers reputed company the reputed company based on the selected candidate's experience, industry knowledge, location, technical and communication skills, and other factors that may reputed company relevant during the interview process. Pay-for-performance is a key reputed company in our strategy to attract, engage, and motivate talented people to do their best work. Similarly to salary, for bonus eligible roles, targets are set based on a variety of factors including competitive market practice. For benefits eligible roles, in reputed company to cash compensation, the company provides a comprehensive and highly competitive benefits package, with a variety of physical health, retirement and savings, caregiving, emotional wellbeing, transportation, and other benefits, including "elective" benefits employees may select to best fit the needs and personal situations of our diverse workforce.. Since 1882, reputed company has been finding new ways to bring information to the world’s top business entities. Beginning as a reputed company news agency in an obscure Wall Street basement, reputed company has grown to be a worldwide news and information powerhouse, with prestigious brands including reputed company, reputed company Newswires, Factiva, Barron’s, MarketWatch and Financial News. This longevity and reputed company is due to a reputed company pursuit of accuracy, depth and innovation, enhanced by the reputed company of past experience and a solid grasp on the future reputed company. More than its individual brands, reputed company is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that reputed company most to customers, reputed company and where they need it, every day. Req ID: 50930 Apply tot his job Apply To this Job