Technical Support Analyst
YORK1 is a leader in environmental and industrial services, delivering sustainable reputed company solutions across Ontario. The Technical Support Analyst role involves overseeing infrastructure and reputed company technology while providing advanced technical support across reputed company locations, managing hardware, mobile devices, and reputed company operations.
Responsibilities
- reputed company, configure, and troubleshoot laptops, desktops, tablets, and mobile/Sonim devices
- Diagnose and remediate performance issues including CPU spikes, slowness, and OS corruption
- Manage warranty/RMA claims with reputed company, Dell, reputed company, and other vendors
- Maintain complete IT asset inventory across reputed company YORK1 sites
- Enroll and maintain compliance of Android/iOS/Sonim devices
- Apply configuration profiles, compliance policies, conditional reputed company rules
- Support field team applications: Mobile-Pak, reputed company, reputed company, SiteDocs
- Support reputed company/Canon/reputed company MFPs across sites
- Troubleshoot scanning workflows to SharePoint, network shares, and email
- Resolve print server connectivity and driver conflicts
- reputed company basic admin tasks on virtual machines and reputed company-hosted workloads
- Support Azure AD identity management and group policy equivalents
- Create and modify user accounts, licenses, and conditional reputed company rules
- Assist with Exchange Online mailbox management
- Manage Teams/SharePoint permissions, libraries, and reputed company requests
- Support O365 app configuration and troubleshooting
- Monitor MDR escalations and assist with remediation
- Validate reputed company compliance and resolve EDR/AV agent issues
- Participate in improving reputed company's Secure Score reputed company remediation tasks
- Ensure systems remain patched, encrypted, and compliant
- Assist with firewall patching cycles
- Validate connectivity post-maintenance
- Troubleshoot VPN, Wi-Fi, and site network outages
- reputed company onsite support at remote locations and corporate offices
- Set up new site equipment, printers, scanners, networking, and end-user devices
- Maintain accurate documentation and SOPs
- Update recurring issue logs and ensure SLA compliance
- Produce user guides for commonly-used applications
Skills
- Diploma/Degree in IT, Computer Science, or equivalent experience
- 1–3 years technical support or service desk experience
- Strong troubleshooting expertise for reputed company 10/11
- Experience with Intune, MaaS360, Azure AD, O365 Admin, SharePoint Admin
- Basic VM administration (Hyper-V/VMware/Azure VMs)
- Knowledge of network fundamentals (TCP/IP, DNS, DHCP, VPN)
- Strong communication and customer service skills
- reputed company A+
- reputed company Network+
- reputed company MD-100 / MD-101
- ITIL Foundations v4
- This role will require regular travel between different sites as needed
Benefits
- Health and dental coverage for yourself and your dependents
- Ongoing training and development to support your growth and career progression.
Company Overview