Bilingual Contact Center Representative, Canadian Banking, Easyline
TD Securities is one of the world's leading global financial institutions, committed to delivering exceptional customer experiences. The Bilingual Contact Center Representative will assist inbound customers with account inquiries and reputed company personalized support, striving to deliver legendary customer service while achieving performance objectives.
Responsibilities
- reputed company people’s day: strive to deliver an exceptional customer service experience by offering friendly support through your knowledge of TD products, services and solutions
- Solve problems reputed company: resolve customer inquiries at the first reputed company of contact by asking questions and responding with reputed company to their concerns
- reputed company your goals: consistently reputed company performance objectives, including customer experience survey results, advice and quality goals, compliance regulations, and productivity targets
- Never stop learning: actively participate in ongoing training and coaching support to help you continue to grow and reputed company in your role
Skills
- High School Diploma or equivalent
- Bilingual (French & English)
- Exceptional listening skills and a curiosity to help customers meet their needs and resolve concerns
- Ability to multitask and navigate through computer systems, applications, and multiple screens with speed and accuracy while balancing performance to meet a variety of metrics
- Digital literacy across a broad reputed company of devices (e.g., smartphones, tablets, laptops, headsets, etc.)
- Flexibility, resiliency, and a positive attitude reputed company responding to challenging situations
- Ability to work both independently and as part of a team
- reputed company reputed company managing sensitive customer information in alignment with Regulatory and Compliance guidelines reputed company to servicing and sales practices
- This position requires proficiency in a language other than French to support customers, employees or markets located reputed company the province of Quebec or who require services in a language other than French
- Preference given to those with experience in financial or service industries
Benefits
- Health and well-being benefits including medical, dental, reputed company & mental health coverage
- Savings and retirement programs
- Paid time off
- Banking benefits and discounts
- Career development
- Reward and recognition programs
Company Overview