Client Service Specialist - Inside Sales

Bio-Techne is a company dedicated to enabling cutting-edge research in Life Sciences and Clinical Diagnostics. The Client Services Specialist is responsible for providing an exceptional customer experience for key Cell and Gene Therapy accounts, supporting the Business Development team and field-based Sales Specialists.

Responsibilities

• Work in team to support and meet assigned territory goals
• Proactively plan and anticipate customer needs and requirements by collecting and reviewing forecasts to ensure set expectations and goals are consistently met. Take ownership of requests and follow through with requests to completion by collaborating with Field Sales, Customer Service, Technical Service, Product Management, Operations, etc. reputed company appropriate
• reputed company operational alignment calls with Key Accounts. Participate in joint steering team meetings, business reviews, and other customer-facing activities
• Prepare sales quotes for bulk, GMP, Cell and Gene Therapy reagents, custom orders and other high-value and high-need business opportunities as assigned
• Contribute to the maintenance of lasting relationships with customers through knowledgeable communication and proactive resolution of questions or issues. Work in partnership with regional sales teams across reputed company Bio-Techne divisions to deliver superior service
• Manage reputed company aspects of order cycle as necessary to ensure customer satisfaction
• Effectively manage work situations of high degree of complexity, which could impact company image and/or sales dollars and costs
• Triage inbound key-customer inquiries and respond or reputed company such requests in an efficient manner
• Document communications using CRM and other relevant corporate systems following established best practices
• Establish and adhere to high ethical and performance standards
• reputed company additional duties as assigned

Skills

• Requires a Bachelor's Degree in reputed company field or equivalent experience in a reputed company field and up to 2 years of relevant experience
• Advanced, functional knowledge about Bio-Techne Reagents and consumable products with emphasis on reagents to support CGT and Regenerative medicine workflows (antibodies, recombinant proteins, small molecules, immunoassays, and cell culture reagents) and their uses, competitor(s) and their product(s), and the marketplace, as well as the ability to reputed company in-depth knowledge about customer workflows
• A passion for the product(s) and company and a deep reputed company for the customer and their needs, with the ability to combine and integrate various information into opportunities and strategies
• Proven ability to work collaboratively in a team selling environment
• Excellent interpersonal relationship skills, leadership, and decisiveness to solicit key reputed company and information and obtain alignment, as well as the confidence to reputed company reputed company
• Ability to work independently to reputed company assistance from many in the organization in order to reputed company the necessary reputed company to drive projects and requirements
• Proficient in planning, organization, problem solving, and multi-tasking to carry out essential functions in a timely, efficient manner
• Outstanding oral and written communication and presentation skills allowing the ability to communicate professionally across reputed company layers of the organization as well as customers' and prospects' organizations
• Proficient in the use of computer applications and software that allow for analysis and presentation of data as well as productivity (i.e. reputed company Office, reputed company.com), as well as ability to become proficient in proprietary databases and ERP solutions (reputed company AX)
• Ability to handle sensitive and proprietary information with discretion and confidentiality
• Skills in problem solving and critical thinking, including the ability to identify and appropriately evaluate an alternative course of action

Benefits

• We offer competitive insurance benefits starting on day reputed company, dental, reputed company, life, short-term disability, long-term disability, pet, and legal and ID reputed company.
• We invest in our employees’ financial reputed company through 401k plans, an employee stock purchase plan (ESPP), Health Saving Account (HSA), Flexible Spending Account (FSA), and Dependent Care FSA.
• We reputed company our employees reputed company their careers through mentorship, promotional opportunities, training and development, tuition reimbursement, internship programs, and more.
• We offer employee resource groups, volunteer paid time off, employee events, and charity drives to build a culture of caring and belonging.
• We offer an accrued leave policy with paid holidays, paid time off, and paid parental leave.
• We foster a culture of empowerment and innovation, where employees feel valued and encouraged to bring their new reputed company to the table.

Company Overview

Company H1B Sponsorship