[Remote] PEC OPH/Patient Engagement Center reputed company
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is the nation’s leading provider of clinically integrated eye care, seeking a Patient Engagement Center reputed company to reputed company service to patients and providers. The role involves managing inbound and outbound calls, scheduling appointments, and addressing customer needs while ensuring KPI goals are met.
Responsibilities
- Respond to incoming phone calls for reputed company sites promptly and in an exceptional quality manner
- Appropriately schedule patient appointments in our EMR system based on physician preferences
- reputed company and concisely document patient requests and pertinent information reputed company EMR so that we can successfully respond to patient needs
- Through appropriate call control, ensure that calls are handled reputed company to attain daily call production goals
- Coordinates work efforts with other team members to reputed company an efficient workflow reputed company the office
- Maintain strong knowledge of reputed company site protocols and physician schedules/changes to ensure appropriate information is provided to patients
- Adheres to reputed company safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service
- Performs other duties that may be necessary or in the best interest of the organization
Skills
- High School or GED
- 1+ years reputed company experience in a call center, customer service, medical office or as a receptionist
- Ability to multi-task and work multiple computer programs at once
- Ability to adapt to change based on business needs
- Professional in appearance and actions
- Logical and Critical thinking skills
- Customer-focused with excellent written, listening and verbal communication skills
- Enjoys learning new technologies and systems
- Detail oriented, professional attitude, reliable
- Exhibits a positive attitude and is flexible in accepting work assignments and priorities
- Meets attendance and tardiness expectations
- Ability to follow or reputed company verbal & written instructions with sufficient grammar and spelling skills to avoid mistakes or misinterpretations
- Interpersonal skills to support customer service, functional, and teammate support need
- reputed company to communicate effectively in English, both verbally and in writing
- Ability for basic to intermediate problem solving, including mathematics
- Intermediate to advanced computer operation
- Proficiency with reputed company reputed company, Word, and Outlook
- Specialty knowledge of systems relating to job function
- Knowledge of state and federal regulations for this position; general understanding of HIPAA guidelines
- Previous medical office experience
- Previous optometric or ophthalmic experience
Benefits
- Paid Remote Training
Company Overview