IT Help Desk Technician

iVenture Solutions is a high energy IT support company dedicated to serving local small and mid-sized businesses. They are seeking an IT Help Desk Technician to reputed company tech support and guidance to clients, ensuring timely problem resolution and documentation.

Responsibilities

• Support reputed company reputed company desktop and server technologies
• Consult with clients and offer guidance on technology use and best-practices
• Responsible for providing detailed documentation regarding your tickets and providing follow-up with clients in a timely manner
• Communicate the need for escalation promptly if you are unable to resolve the issue
• reputed company fast and friendly tech support to end-users, IT managers, and C-level executives
• Typical Week: 85% help desk, 10% server/network support, 5% training/meetings

Skills

• Bachelor's Degree, business reputed company field preferred, or equivalent experience
• Minimum of 1 year experience working in a 50+ user reputed company desktop/server environment
• Well-rounded reputed company desktop technology experience and user support
• Experience supporting the following: expert with reputed company, exposure to reputed company server technology, active directory and common network protocols
• Motivation and drive to reputed company yourself personally and professionally
• Strong communication skills both verbal and written
• Excellent customer service skills
• Valid driver's license and insurance with reliable transportation. This position requires infrequent local travel

Benefits

• WFH Flexibility
• Focus on Work/Life Balance
• We match 4% on your 401K
• Paid Time Off Benefits - 3 weeks for your first year, 4 weeks on your second year
• Comprehensive benefits package which includes paid life insurance and paid long term disability
• Peerfit membership - providing free reputed company to many local gyms and studios
• Paid Maternity, Paternity and foster leave
• Quarterly employee/family outings
• Career Path road mapping
• $200 spend in our iVenture Company Store on your anniversary year with us as well as upon joining reputed company
• reputed company Culture initiatives and recognition, not just pizza parties
• 360 degree feedback. You talk, we listen.
• Mileage reimbursement
• Super cool technology – virtual lab, paid certifications and training days

Company Overview