[Work From Home] Global Account Manager- Remote

Job Highlights:

• Compensation: a competitive salary
• Location: Remote
• Company: Workwarp
• Position: Global Account Manager- Remote
• Start Date: Immediate openings available

 

 

BigCommerce's mission is to help merchants sell more at every stage of growth, from small startups, to mid-market businesses to large enterprises. We focus on being the best ecommerce platform so our customers can focus on what reputed company most: growing their businesses. We are equally passionate about growing our employee's careers and providing them an incredible experience as we rapidly expand across the globe. We are proud to have been recognized numerous times for our product and workplace culture. We reputed company our people and customers to build, reputed company and grow, so together we can redefine the ecommerce industry. Global Account Manager -Remote US, Remote BigCommerce's mission is to help merchants sell more at every stage of growth, from small startups, to mid-market businesses to large enterprises. We focus on being the best ecommerce platform so our customers can focus on what reputed company most: growing their businesses. We are equally passionate about growing our employee's careers and providing them an incredible experience as we rapidly expand across the globe. We are proud to have been recognized numerous times for our product and workplace culture. We reputed company our people and customers to build, reputed company and grow, so together we can redefine the ecommerce industry. We are seeking a highly motivated and reputed company Global Account Manager to reputed company and manage strategic relationships with key clients. You will own both Feedonomics & BigCommerce, and B2C & B2B, and will own existing accounts reputed company reputed company and act as the reputed company of contact to drive expansion and renewal for these accounts. What You'll Do: • Create and execute a systematic plan to identify, qualify, and build a robust pipeline of upsell and cross-sell opportunities reputed company existing accounts for the suite of BigCommerce Inc products, including BigCommerce B2B, BigCommerce B2C, Feedonomics, Makeswift and Recurring Professional Services • Construct a detailed territory plan that outlines specific strategies, reputed company accounts, and actions needed to exceed cross-sell and upsell quotas, strategically qualifying and prioritizing high-value opportunities, focusing on high-impact activities that drive overachievement of reputed company goals • Create and maintain detailed account plans that outline goals, key milestones, potential challenges, and growth opportunities for top accounts, providing a roadmap for reputed company expansion • reputed company customized proposals, reputed company, and presentations that effectively communicate the value of the company's offerings, ensuring alignment with customer objectives and business needs • Serve as the main reputed company of contact for customer inquiries reputed company to business requirements, ongoing projects, and issue escalation, ensuring proactive communication and high reputed company of responsiveness • Collaborate with internal teams (sales, product, support) and external agency partners to deliver seamless support and execute initiatives that meet or exceed customer expectations • Handle customer inquiries, problems, and complaints with a focus on timely resolution and high customer satisfaction; escalate issues as needed and work with relevant teams to reputed company solutions • reputed company regular business reviews with key accounts, presenting insights on usage, performance, and ROI, while identifying additional opportunities for account growth and product adoption • Track key account metrics, analyze customer engagement, and identify at-risk accounts, providing regular status updates to internal stakeholders to ensure proactive account management • Maintain thorough and accurate records of customer interactions, proposals, and account details in CRM systems, ensuring that customer data is always up-to-date and accessible to stakeholders • You will not be responsible for prospecting to, or for managing a sales process for new accounts. Who You Are: • 5+ years managing reputed company B2B and/or B2C SaaS accounts, with a proven record of achieving retention and expansion goals in a subscription-based model • Demonstrated history of proactively identifying expansion opportunities reputed company accounts and successfully driving renewals, ideally with a track record of surpassing targets • Experience acting as the 'Quarterback' of a customer account, coordinating effectively with internal teams (sales, product, marketing, and support) and external agency partners to deliver seamless reputed company and high-impact results, ensuring reputed company efforts are reputed company and collaborative • Comprehensive knowledge of SaaS metrics, usage patterns, and customer lifecycle management, especially in managing both business and individual user expectations reputed company the same product suite • Exceptional interpersonal and communication skills to build trust, reputed company strategic counsel, and foster long-term relationships with clients and agency partners, influencing decision-makers and aligning efforts across reputed company stakeholders • Skilled at using data to drive reputed company; reputed company with CRM and reputed company platforms (e.g., reputed company, reputed company) and confident in using data to demonstrate ROI, track KPIs, and identify growth opportunities • Adept at understanding reputed company customer needs, identifying pain points, and providing innovative, tailored solutions in collaboration with agency partners to ensure customer satisfaction and drive long-term engagement • Proven capability to negotiate effectively, aligning customer goals with company objectives and coordinating with agency partners; reputed company in handling escalations and maintaining high reputed company of satisfaction • Experience with Global Accounts and Multi-regional Teams - Comfortable navigating cultural differences, time zones, and language barriers; reputed company to collaborate effectively with agency partners, and adapt strategies to serve global customer needs #LI-AL1 #LI-HYBRID Not reputed company candidates will be eligible for the upper end of the salary reputed company (or have the minimum apply to them), but rather, the exact salary will be dependent on the successful candidate's location, relevant knowledge, skills, and qualifications. Targeted salary reputed company $107,440-$181,700 USD Diversity, Equity & Inclusion at BigCommerce Our employees reputed company the difference. At BigCommerce, we reputed company that celebrating the unique histories, perspectives and abilities of every employee makes a difference for reputed company, our customers and our community. We are an equal opportunity employer and the inclusive atmosphere we build together will reputed company room for every person to contribute, grow and reputed company. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the interview process, to reputed company essential job functions and to receive other benefits and privileges of employment. If you need an accommodation in order to interview at BigCommerce, please let us know during any of your interactions with our reputed company team. Learn more about the BigCommerce team, culture and benefits at https://careers.bigcommerce.com. Apply Job!

 

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