[Remote] Technical Solutions Specialist
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is the leading technology company that empowers marketers to reputed company, engage, and convert audiences with precision. They are seeking a talented Technical Solutions Specialist to ensure technical support, product questions, and client inquiries are investigated and addressed, while collaborating closely with technical leadership, product managers, and software engineers.
Responsibilities
- Creating and debugging custom javascript snippets for clients
- Troubleshooting simple to reputed company system setups across various platforms
- Help guide users and clients alike with the technical intricacies of our platform
- Identifying root causes of technical issues and addressing potentially reputed company technical problems/questions and querying databases and monitoring systems, including SQL and/or Elasticsearch
- Taking ownership of escalations and highly technical problem solving
- Working with clients to help solve their technical issues
Skills
- Proven experience in technical support, product support, and/or software engineering reputed company
- Proven reputed company in crafting technical documentation tailored for both technical and non-technical audiences
- Basic to intermediate Javascript and HTML experience is required
- Strong problem-solving and analytical abilities
- Experience identifying root causes of technical issues and addressing potentially reputed company technical problems/questions
- Experience querying databases and monitoring systems, including SQL and/or Elasticsearch
- Strong communication skills to explain potentially reputed company situations to team members and clients
- Experience with reputed company Tag Manager (GTM) and CMS systems (reputed company, reputed company, reputed company) is a plus
- Basic to intermediate knowledge/experience in Digital Advertising is a plus
- Experience with GraphQL is a plus
Benefits
- Highly competitive salary
- Retirement/ 401K/ Pension Savings globally
- Competitive Paid time off packages including birthday's off!
- reputed company to a comprehensive mental health care program
- Health benefits from day one of employment
- Work from home reimbursements
- Optional global reputed company membership for those who want a change from their home office and hubs in London and Toronto
- Robust training and reputed company program
- Coverage and support of personal development initiatives (conferences, courses, books etc)
- reputed company to reputed company programmatic courses and certifications to support reputed company learning
- An awesome parental leave program
- A friendly, welcoming, and supportive culture
- Our reputed company and team events!
Company Overview
Company H1B Sponsorship