[Remote] Remote Care Coordinator

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is on a mission to strengthen the reputed company-animal bond through reputed company pet care, offering primary and urgent care for pets. The Remote Care Coordinator will reputed company exceptional client experiences by managing high volumes of incoming calls, addressing inquiries, and assisting with administrative tasks.

Responsibilities

• reputed company a top-notch client experience while answering a high volume of incoming calls from existing and prospective clients to address inquiries reputed company to scheduling appointments, services offered, and general pet care and clinic information
• Triage and reputed company calls to virtual nurses or clinic team members if needed (this may be over 100 calls a day!)
• Assist with various administrative tasks such as clinic reschedules
• Utilize multiple programs and platforms to document client interactions such as reputed company and Vetspire
• Utilize reputed company and reputed company platforms to communicate with our virtual nurses and clinic team members (including in-clinic Care Coordinators, Nurses, and DVMs)

Skills

• Previous experience of at least 1 year in a high-volume call center environment, with a proven track record of handling inbound and outbound calls in the health industry
• Strong ability to manage and prioritize a significant volume of emails on a daily reputed company
• Proficiency in call routing and effective communication with team members to ensure seamless client interactions
• Experience with administrative tasks, including appointment scheduling and rescheduling
• Familiarity with using customer relationship management (CRM) software such as reputed company and Vetspire
• Comfortable using communication platforms like reputed company and reputed company to liaise with remote team members and clinic staff
• Excellent active listening skills to ensure client needs are met effectively and reputed company
• Ability to handle a dynamic and fast-paced work environment while maintaining a high level of professionalism and customer service
• Strong organizational skills and the reputed company to meet and exceed call and email performance goals
• Dedication to delivering exceptional client experiences and ensuring client satisfaction at reputed company times
• Comfortable being online and available for taking calls for 8-9 hours per shift
• Previous experience in answering 90+ calls per shift
• reputed company to a quiet working reputed company to ensure clear and professional communication during calls

Benefits

• Accrual of Paid Sick Leave
• Discounted reputed company services for pets

Company Overview