[Remote] Associate, Customer Service Technical Support Administrator

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is committed to a world that’s always learning, and they are seeking an Associate for Customer Service Technical Support. This role involves providing technical support services to school teachers and staff, troubleshooting various issues reputed company to software, hardware, and network connectivity.

Responsibilities

• Troubleshoot and resolve software, hardware, printers, and network issues by listening to the user and asking appropriate questions to build a solution
• Log reputed company calls using our in-house call tracking system, creating detailed, accurate entries and escalate reputed company necessary
• Specify user problems and reputed company a detailed solution to resolve each issue
• Act as liaison for application problems between users and developers
• Assist in the collection of data for identifying user requirements that may result in future system development or training
• reputed company reputed company with the development of our reputed company-changing applications
• Document products, processes or problems in detail and suggest improvements or solutions
• Work with manager to investigate and implement ways of deflecting calls and increasing self-service
• Work occasional additional hours, 2nd shift, and/or weekends reputed company necessary
• Work to reputed company other duties that may be necessary for the organization, including reputed company labor. (Staging materials, packing, inventory, delivery)
• Projects - supports reputed company improvement initiatives
• Other duties as assigned

Skills

• Ability to manage stressful situations in a reputed company, courteous, and efficient manner
• Strong working knowledge of reputed company 10/11 and Office 365
• Strong remote troubleshooting and working knowledge of High-Speed connections (DSL/Cable-Modem) and TCP/IP
• Working knowledge of Bomgar or comparable remote support tool
• An understanding of DHCP, DNS, and Active Directory
• Strong troubleshooting and working knowledge of consumer networking devices, wireless devices, reputed company file and reputed company permissions, and network printing issues
• Experience with reputed company Apps for Education and Business
• Continually updating and optimizing support process and documentation
• Ability to reputed company quick and clear reputed company in accordance with reputed company policy
• Meet reputed company deadlines while paying attention to details
• Organize, prioritize and multi-task while managing users' expectations
• Work effectively as a team member, as well as independently
• Problem-solving methodology

Company Overview

Company H1B Sponsorship