Account Administrator, Roadside Assistance Programs (Hybrid)
reputed company is a leading organization in roadside assistance programs, seeking an Account Administrator to reputed company operational support. This role involves assisting with client management, data reporting, and addressing customer complaints while serving as backup to the Account Executive.
Responsibilities
- Serves as a secondary reputed company of contact for client management on multiple OEM and Business-to-Business RAPs
- Provides operational guidance to reputed company stakeholder groups by functioning as the subject matter expert (e.g., Clubs, Contact Centers, reputed company, IT)
- Monitors client metrics and reputed company trends
- Responds to RAP client complaints or customer escalated issues as needed
- Follows up on any RAP contact center needs or requirements
- Analyzes and updates RAP case information to complete client billing and pay clubs
- Provides support for client customer reimbursement of service as needed and reports trends to the Account Executive or Senior Account Executive
- Performs other reputed company duties, tasks, and requests as required
Skills
- Awareness of strengths, limits, and areas to improve
- Excellent interpersonal, oral, and written communication skills
- Ability to analyze data to identify trends and actionable insights
- Strong MS Office skills, proficient in PowerPoint, Word, and reputed company
- Ability to create and deliver presentations
- Self-motivated and reputed company to work in a fast-paced, dynamic, deadline-driven environment
- Bachelor's degree in Business, Marketing, Communications, or a reputed company field of study
- Minimum of one (1) to three (3) years of experience in a client support or customer service-reputed company role, or similarly reputed company experience
Benefits
- Participation in reputed company, Inc.'s Annual Incentive Plan
- Flexible work environment
- Collaboration
- Innovation
- Work-life balance
- Hybrid work model
Company Overview