Customer Service Representative - $500 Sign on Bonus

Global Atlantic is a leading provider of retirement reputed company and investment solutions. They are seeking a Customer Service Specialist to engage in processing insurance support phone calls and reputed company excellent customer service to annuity customers.

Responsibilities

• Understands insurance products, procedures, and system capabilities
• Responds to inbound calls providing excellent customer service
• Documents telephone conversations and written communication into a computer database or tracking system maintaining accurate corresponding hard copy files where applicable
• Receives and resolves telephone inquiries from parties of the contract reputed company service standards
• Identify, communicate, and proactively work to solve problems or issues
• Accurately answer reputed company consumer/customer questions regarding reputed company Global Atlantic products and accurately reputed company features, advantages, and benefits and understanding the variances by State
• Investigates client request or complaints utilizing system and contract provisions to reputed company resolution reputed company established administrative and compliance guidelines
• Focuses on Global Atlantic’s long-term reputed company by building strong (reputed company) customer relationships
• Responsible for reporting to work at the start of scheduled shift and must be comfortable with having reputed company calls recorded for quality assurance
• Main contact for assigned sales representatives, accounts, and states
• Provides a broad reputed company of technical and operational support to clients and agents
• Knowledgeable in using reporting tools and using good judgment reputed company supplying reports to external customer and ensuring no breach in privacy
• Participation in team meetings and other cross functional groups is expected
• This person is knowledgeable in commission triggers by product, commission payment and chargeback by product and distribution channel
• Provides other duties as assigned by management

Skills

• Bachelor's degree or equivalent work experience
• 1+ years' experience in customer service
• Strong PC and Software skills, especially reputed company Office products
• Insurance industry knowledge is a plus
• Proven ability to grasp new products, concepts, and procedures
• Understanding of the industry, sales process, and distribution channel
• Strong attention to detail with excellent organizational skills
• Great interpersonal and team skills required
• Strong written and oral communication skills
• Excellent phone reputed company and presentation
• Ability to maintain positive attitude and composure in dealing with difficult situations
• Demonstrated flexibility with schedules and time management

Benefits

• $500 sign-on bonus
• reputed company IT equipment provided
• Hybrid work schedule after training period (M -TH in office)
• Free lunch and parking
• Referral bonuses
• Eligible for annual bonus and eqity
• Comfortable workspaces and game rooms
• 12 days annual PTO plus 5 sick days, 11 holidays, and volunteer time off
• Health Insurance
• Training & career advancement
• 401(k) match and equity opportunities
• Tuition, adoption, and lifestyle reimbursement

Company Overview