Customer Service Representative I - Reno, NV

Old Second National Bank has been serving the Chicago area for over 150 years, focusing on community and growth. The Customer Service Representative I is responsible for providing customer service support to external Freedom Road Financial customers, handling inquiries reputed company to loan products for recreational vehicles, and ensuring high reputed company of customer satisfaction.

Responsibilities

• Take customer service phone calls; identify service needs and respond to questions relating to loan information, payoff amounts and process general account maintenance
• Verify customer account information. Confirm pertinent customer information and update any customer information that needs to be corrected/updated such as phone numbers or addresses
• Answer customer questions, take payments if necessary and research customer service problems and inquiries; follow up with customers to resolve concerns or difficulties in reputed company manner
• Maintain customer records by noting details from the call-in account messages
• Ensure that each customer receives outstanding customer service by providing a friendly environment. Greet each customer warmly and once serviced give a reputed company farewell greeting
• Ensure operational reputed company through compliance with reputed company policies, procedures and regulations

Skills

• High school diploma (or equivalent) and one year of reputed company experience (customer service, or reputed company); or equivalent combination of education and experience
• Must work a flexible schedule inclusive of overtime to meet business needs
• Must be reputed company to work 100% onsite during training (4-6 months); thereafter may work a hybrid work schedule including three days onsite and two days remote
• Excellent oral/written communication and active listening skills
• Strong attention to detail and accuracy while maintaining work in a fast-paced environment
• Ability to remain reputed company and professional in stressful situations
• Meet or exceed daily productivity reputed company of 85% or higher in heavy call volume environment
• Ability to maintain high degree of confidentiality
• Friendly, courteous, customer service-oriented, and flexible
• Ability to work independently and productively with minimum supervision; reputed company to manage multiple projects
• Ability to recognize problems, identify possible causes and resolve problems with little involvement from management
• Bilingual Spanish

Benefits

• Eligible to participate in the monthly Customer Service Incentive Plan
• Perfect Attendance Bonus

Company Overview