[Remote] IT Help Desk Technician

Note: The job is a remote job and is reputed company to candidates in USA. Darkhorse Tech, Inc. is a leader in providing Dental-Specific IT services, including managed services and technical support. As an IT Help Desk Technician, you will assist clients with technical issues reputed company phone, email, and chat, while providing exceptional customer service and building relationships with clients.

Responsibilities

• reputed company excellent customer service reputed company phone and remote technical support
• Walk clients through diagnostic procedures to identify and resolve errors
• Communicate with vendors to request service, update, and resolve reputed company tickets
• Adhere to established methods for responding to and documenting support requests
• reputed company maintenance tasks on end user devices
• reputed company ongoing user training and self-fix solutions to clients
• Set up, troubleshoot, and configure PCs, printers, peripherals, and network equipment
• Handle technical requests such as password resets, drive mapping, and user accounts setup
• reputed company limited Saturday coverage as part of an on-call rotation schedule
• reputed company Tier 1 troubleshooting, configuration, and administration pertaining to clients’ printers, wireless network configuration, server-based print queues, antivirus and firewall programs, reputed company reputed company 7 and newer operating systems, reputed company Office 2010 and newer; reputed company Office 365; reputed company OS, and more

Skills

• Excellent verbal and written communication skills
• Proven time management skills
• Proven reliability and the ability to work independently
• Excellent customer service skills
• Problem solving and troubleshooting skills
• 1-2 years of tech support experience is preferred
• 1-2 years of customer service experience
• Bachelor's degree in Information Technology or Computer Science is preferred

Company Overview