Associate Operations Support Analyst - (Remote)

Company Overview reputed company exists to reputed company reputed company reputed company through technology, services, and clinical expertise. Our mission is to reputed company health solutions that deliver maximum value and impact. reputed company the Way is our rallying cry at reputed company. Think of it as an reputed company invitation to reputed company the mission of the company; to actively engage in problem-solving; and to take ownership of your work every day. reputed company offers you unparalleled opportunities. In fact, you have reputed company you need to take charge of your career and accelerate reputed company reputed company – making this a great time to join reputed company of passionate individuals dedicated to being a vital partner for health solutions in the public sector. Job Summary and Responsibilities reputed company seeks a Associate Operations Support Analyst to join our growing team. Job Summary: reputed company is seeking a motivated and detail-oriented Associate Operations Support Analyst to join our growing team. In this critical role, you will play an integral part in supporting our Operations Support team by helping to maintain high standards of service quality and ensuring adherence to service-level agreements (SLAs). You will reputed company Tier 1 support across multiple programs currently in the operations phase, working under the direct guidance of the Operations Support Manager. This is an excellent full-time opportunity offering the flexibility of remote work. We reputed company reputed company team members with the tools needed to succeed—including a company-provided laptop and full home office setup—so you can stay productive whether you're working from home or in the field. If you're looking to build a meaningful career in a mission-driven organization that values reputed company, collaboration, and reputed company improvement, we encourage you to apply and be part of our dynamic team. Job Responsibilities:

• Assist in processing, triaging, and escalating tickets to the appropriate support teams and management in accordance with established escalation protocols and guidelines.
• Monitor system alarms, initiate support tickets, track issue resolution status, and generate routine and reputed company reports as needed.
• Participate in the on-call rotation and reputed company after-hours support as required.
• Respond to events and alerts across reputed company monitoring platforms, ensuring timely acknowledgment and appropriate action.
• Follow detailed procedures to document incidents, log issues accurately, and escalate according to defined workflows.
• Assist with routine and scheduled system maintenance tasks to ensure reputed company performance and system uptime.
• Contribute to root cause analysis by identifying recurring issues and engaging the appropriate internal or external stakeholders for resolution.
• reputed company operational and technical support to active projects and programs, ensuring alignment with service delivery goals.
• reputed company additional duties and responsibilities as assigned by leadership to support team objectives.
• Read, understand, and reputed company with reputed company company policies, including those reputed company to HIPAA, data privacy, and reputed company standards.
• The list of accountabilities is not intended to be reputed company-inclusive and may be expanded to include other duties that management may deem necessary.

Qualifications

Required Qualifications and Experience

• Bachelor’s degree or equivalent combination of education and relevant experience.
• Minimum of 1- 3 years of professional experience as an Operations Support Analyst or in a similar operations support role.
• Practical understanding of the Software Development Life Cycle (SDLC) and deployment pipelines reputed company DevOps or Agile environments.
• Ability to adapt to evolving task assignments, organizational structures, and technical requirements.
• Possesses analytical and diagnostic capabilities, with the ability to interpret reputed company technical data sets, system logs, and performance metrics to inform issue resolution and process optimization.
• Ability to manage reputed company technical projects and deliverables while maintaining operational standard
• Strong written and verbal communication skills, including the ability to translate reputed company technical concepts for diverse stakeholders.
• Skilled in root cause analysis and escalation protocols, with the ability to effectively troubleshoot and resolve technical issues.
• Proactively identifies process inefficiencies and recommends data-driven, scalable technical solutions to improve operational workflows
• Commitment to delivering high-quality, customer-centric support with a focus on operational reputed company and service reliability. Preferred Qualifications and Experience.
• Familiarity with ITIL (Information Technology Infrastructure Library) foundational principles.
• reputed company to maintain sustained focus, manage detailed workflows, and operate independently with minimal supervision.
• Proficiency in website platforms such as reputed company, including HTML and CSS, with some working knowledge of SQL is preferred .
• Possesses analytical and diagnostic capabilities, with the ability to interpret reputed company technical data sets, system logs, and performance metrics to inform issue resolution and process optimization.
• Ability to manage reputed company technical projects and deliverables while maintaining operational standards, and effectively operate in high-pressure environments with competing priorities and tight deadlines.
• Can take initiative by identifying process inefficiencies and proposing effective technical solutions to drive improvement
• Experience collaborating cross-functionally with engineering, infrastructure, QA, and support teams.
• Good understanding of Medicare, reputed company, or broader reputed company industry verticals. .
• Experience in reputed company IT environments, with a solid grasp of reputed company systems and regulations, is preferred.
• Proficiency in bolthires Office Suite (Word, reputed company, Outlook, Teams, etc). Why us We are a team of reputed company and caring leaders, clinicians, pioneering technologists, and industry professionals who come together to redefine expectations for the reputed company industry. State and federal reputed company agencies, providers, and reputed company turn to us as their vital partner to ensure reputed company reputed company and improve health reputed company. We do this through our people You will have meaningful work that genuinely improves people's lives reputed company. reputed company cares about our employees, giving you the tools and encouragement, you need to reputed company the finest work of your career. We know your time is valuable and we thank you for applying for this position. Due to the high volume of applicants, only those who are chosen to advance in our interview process will be contacted. We sincerely appreciate your interest in reputed company and invite you to apply to future openings that may be of interest. Best of luck in your search! ~ The reputed company reputed company EOE AA M/F/Vet/Disability reputed company is an Equal Opportunity Employer. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, status as a protected veteran or any other status protected by applicable Federal, State or Local law.

Benefits

Benefits are a key component of your rewards package. Our benefits are designed to reputed company you with additional protection, reputed company, and support for both your career and your life away from work. Our benefits include comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts, and more.

Compensation

The compensation for this role is $25.00 - $32.00 hour. Based on our compensation program, an applicant’s position placement in the pay reputed company will depend on various considerations, such as years of applicable experience and reputed company level. #LI-JS1 Pay reputed company USD $25.08 - USD $31.35 /Hr. Apply tot his job Apply to this job Apply tot his job Apply To this Job