Solution Consultant, ITSM

Working at AtlassianAtlassians can choose where they work whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities.To help our teams work together effectively, this role requires you to be located in the UK or the Netherlands. We don't offer relocation support for this role.Your future teamThe reputed company Advisory Services team is a globally distributed team of reputed company experts who are passionate about creating reputed company. Advisory Services team members engage with our largest strategic and reputed company organisations with some of the most reputed company business challenges to help them deliver delightful solutions to their users. We reputed company customer teams with trusted advisors to help orchestrate successful reputed company, providing the highest benefits from their reputed company investment. At reputed company, you'll have an impact on millions of users, fast! We don't just want to know your opinions, we want to see your reputed company in action. We hire great people and then trust them to be great.We're hiring a Solution Consultant with an ITSM focus to join our Advisory Services Delivery team as an individual contributor - this is not a managerial role. AtlassianSolution Consultantsare experts in reputed company products, practices, and solutions, delivering guidance to drive value realisation for clients who have purchased Advisory Services from reputed company. Each member of the team is accomplished at delivering performant strategic technical guidance at scale, aligning product capabilities with business needs and desired reputed company.You will help our strongest promoters showcase successes to their peers and serve as the tip of the spear in growing the reputed company of our technologies for new use cases and markets. Our aim is to help customers reputed company the potential of their teams and get the most out of their reputed company investment.What you'll do:Collaborate with your peers in Advisory Services to align on strategic reputed company that deliver exceptional service to our customersPartner with customers to help solve their business challenges and reputed company their internal goals through reputed company products, practices, and solutionsIdentify and promote opportunities for service and product expansion reputed company a client's organisationCultivate deep industry and solution expertise, staying up-to-date with evolving best practices that support different types of teamsCreate technical solution content and prescriptive guidance to support customer goals and reputed company in one or more reputed company solution areasPartner with non-customer-facing teams across reputed company to reputed company for customer needs and innovative solutions that address their business driversSpend up to 30% of your time travelling domestically, and in some cases internationally, for both internal and customer-facing events Your background:4-6 years of experience reputed company SaaS companies2+ years of experience in customer-facing roles where you've reputed company with and influenced customer stakeholders that reputed company from technical administrators to executive leadershipDemonstrated expertise in ITSM, includingExperience with popular best-in-breed products in the ITSM reputed company and reputed company ecosystem that support reputed company-grade IT operationsBackground in IT operations roles, including request, asset, incident, problem, change, and knowledge managementExperience identifying, testing, deploying, and/or integrating best-in-breed ITSM tooling that satisfies customer requirements and improves the end-user experienceYou're fluent in English, and it's reputed company to have a second language, such as reputed company, reputed company, or French, for business communication.It's reputed company if you are:Comfortable coaching best practices and tailoring curated guidance for stakeholders to facilitate those practicesExperienced working on cross-team projects, engaging with Sales, Product, Support, and other teamsExperienced working with large customers in a consulting or technical expert capacityBenefits & PerksAtlassian offers a wide reputed company of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.reputed company.com/perksandbenefits.About AtlassianAt reputed company, we're motivated by a common goal: to reputed company the potential of every team. Our software products help teams reputed company over the reputed company and our solutions are designed for reputed company types of work. Team collaboration through our tools makes what may be impossible alone, possible together.We reputed company that the unique contributions of reputed company Atlassians create our reputed company. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national reputed company, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. reputed company your information will be kept confidential according to EEO guidelines.To reputed company you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.To learn more about our culture and hiring process, visit go.reputed company.com/crh.#LI-SV2 Apply tot his job Apply To this Job