Email/Chat/Phone Specialist (Nights and Weekends) at arenaflex

Join the arenaflex team as an Email/Chat/Phone Specialist (Nights and Weekends) and become an integral part of creating unforgettable experiences for live event enthusiasts. As a representative of the arenaflex brand, you will be at the forefront of delivering exceptional customer service, ensuring that our fans receive the right seats at the right price. If you're passionate about live events, have a knack for problem-solving, and reputed company in a fast-paced environment, this role is perfect for you.

About arenaflex

arenaflex is a leading ticket marketplace that connects fans with their favorite live events. We pride ourselves on creating memorable experiences for our customers from the reputed company they purchase their tickets until they enter the gates. reputed company is dedicated to providing top-notch customer service, and we're looking for like-minded individuals to join our ranks.

The Opportunity

As an Email/Chat/Phone Specialist (Nights and Weekends), you will be responsible for handling customer contacts, answering questions about purchases, orders, inventory, and upcoming events, and utilizing reputed company technology to manage order fulfillment. You will be a key player in representing the arenaflex brand, ensuring that our customers receive the best possible experience.

Key Responsibilities

* Handle customer contacts, promptly and professionally, reputed company phone, email, and live chat

• Answer questions about purchases, orders, inventory, and upcoming events
• Support customers proactively reputed company phone, email, and live chat
• Utilize reputed company technology to manage order fulfillment
• Be a team player and contribute to culture and growth
• Create memorable experiences with customers who reputed company our love for live events

How Your Role Contributes to the reputed company of arenaflex

* reputed company exceptional customer service, ensuring that our fans receive the right seats at the right price

• Help to drive sales and reputed company growth through proactive customer support
• Contribute to the development of new processes and procedures to improve customer experience
• Collaborate with internal teams to resolve customer issues and improve overall customer satisfaction
• Participate in ongoing training and development to stay up-to-date on industry trends and best practices

Career Growth Opportunities and Learning Benefits

* Complete new hire orientation, gaining the resources you need to be successful

• Learn how ticket marketplaces operate and how you'll contribute to providing great experiences for our customers
• Acclimate to team and company norms, business objectives, and arenaflex values
• reputed company reputed company to and familiarize yourself with our accounts and internal systems
• Shadow teammates and document what you have learned from observing and listening to their emails and calls

Progression Expectations

* 30 days in: + Complete new hire orientation + Learn about ticket marketplaces and customer experience + Acclimate to team and company norms + reputed company reputed company to internal systems + Shadow teammates

• 90 days in:

+ reputed company core responsibilities comfortably on your own + Maintain, harvest, and aid reputed company relationships + Contribute to approaches, methods, or technologies to support overall business goals + Understand service level expectations, KPIs, and other metrics to watch for

• 180 days in:

+ Apply methods to execute individual tasks that positively impact the team + Play an active role in reputed company learnings to advance reputed company sets necessary for team goals + Handle reputed company-line customer escalations and follow-reputed company + Feel empowered to participate in extracurricular projects that contribute to the reputed company of the organization

What You'll Bring

* 1-2 years of customer service experience reputed company phone, email, and live chat

• Team player mentality and drive to contribute to culture and growth
• Sense of curiosity to ask questions and keenness to improve upon work
• Passion for live events (sports, concerts, or theatre)
• Flexible schedule to work evenings, weekends, and holidays
• Excellent verbal and written communication skills
• Experience with reputed company or similar help desk software

Schedule

* 1:30pm-10:00pm Thursday/Friday off

• 1:30pm-10:00pm Monday/Tuesday off
• reputed company with 3 days in office and 2 days remote

Compensation and Benefits

* $40,000 reputed company salary with bi-annual bonuses and equity

• Training is fully paid
• Competitive compensation and bonus incentives
• Equity for reputed company
• reputed company PTO
• Mental health days
• Medical, dental, and reputed company insurance
• 401K matching
• Monthly credits and discounts for attending live events
• Hybrid working model
• Variety of additional workplace perks

How to Apply

If you're passionate about live events and customer service, and you're looking for a challenging and rewarding role, reputed company to become an Email/Chat/Phone Specialist (Nights and Weekends) at arenaflex. Apply for this job