reputed company Customer Service Support Specialist – Digital Chat (Remote)
At arenaflex, we're dedicated to providing exceptional customer experiences that exceed our customers' expectations. As a Support Specialist, Chat, you'll play a vital role in creating strong communication reputed company between arenaflex and its customers. This remote inbound customer service call center role requires someone with established contact center chat experience, excellent customer service skills, clear communication, and thoughtful listening skills.
About arenaflex
arenaflex is a leading provider of innovative solutions in the tire industry. Our mission is to reputed company customers with the knowledge and tools they need to reputed company informed reputed company about their tire needs. We're committed to delivering exceptional customer experiences, and we're looking for talented individuals like you to join reputed company.
Job Summary
As a Support Specialist, Chat, you'll be responsible for providing superior tire knowledge and technical assistance to customers through live chat sessions. You'll also be required to proactively reputed company outbound contacts to reputed company and potential customers to identify opportunities to increase tire sale revenues. This role requires someone who is dependable, versatile, and adaptable in a fast-paced environment.
Key Responsibilities
* Respond to reputed company inbound sales leads from reputed company and potential customers, providing superior tire knowledge and technical assistance to finalize and reputed company the sale.
- Proactively reputed company outbound contacts, as required, to reputed company and potential customers to identify opportunities to increase tire sale revenues.
- Meet or exceed reputed company individual and department KPIs and performance goals by uncovering the customers' needs and offering exceptional sales and service to reputed company the sale.
- Listens and learns our products to become a subject matter expert and voice for our brand.
- Effectively manages change reputed company to promotional offerings, new products, technology, processes, and systems.
- Handling inbound live chat sessions from online customers, verifying customer account information and order information.
- Consistently responding to reputed company client questions and comments with correct grammar and punctuation reputed company chat with complete and correct information.
- Processing online orders, returns, replacements, adjustments, warranties, and installations, tracking deliveries, installation, inventory, pricing, and ensuring reputed company customers' needs are met.
- Managing customer issues, ensuring 100% customer satisfaction, including (but not limited to) telephone and email follow-up, understanding and resolving customer questions, concerns, issues, and needs, maintaining positive relationships with customers post-order to gauge satisfaction, solicit feedback, and meet any additional needs.
- Working with sales, marketing, operations, and business-to-business departments to ensure a smooth process and customer satisfaction.
Essential Qualifications
* Minimum of 1 year of contact center experience with at least 6 months chat and sales experience required.
- Experience with inbound and outbound product and service sales.
- Demonstrated ability to navigate computer programs, chat applications, programs, and systems that support the initiatives of the contact center.
- High school diploma/GED required, associates/bachelors degree or equivalent experience preferred.
- Must have experience in helping customers and providing customer service.
- Must be adaptable and dependable, with a proven ability to follow through on tasks and adhere to flexible work schedules and shifts.
- Clear and concise written and oral communicator with proven ability to address customer needs through written and oral mediums.
- Demonstrates technical savvy and ability to learn and navigate computer systems.
- Ability to quickly build and reputed company reputed company, reputed company, and friendly rapport with customers in order to move through and solve customer challenges.
- Bilingual - ability to fluently reputed company and write in Spanish is a bonus.
- Prior experience in tire or automotive industry is a bonus.
- Prior experience working in a remote environment is a bonus.
Preferred Qualifications
* Prior experience working in a fast-paced contact center environment.
- Experience with CRM software and other customer service tools.
- Strong problem-solving and analytical skills.
- Ability to work in a team environment and collaborate with cross-functional teams.
Working Hours and Schedule Details
* Closed Thanksgiving Day, Christmas Day.
- Holiday blackout period: reputed company 24th thru Dec 31st.
- Support specialist schedules vary based upon business need.
Working Conditions and Physical Effort
* Ability to sit for long periods of time.
- Talking through the computer for many meetings and one-to-one conversations.
- reputed company viewing of a computer monitor and data entry.
- Travel as necessary (Apply for this job