[Remote] Customer Contact Center Representative
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a Fortune 500 Retirement Services Company dedicated to providing financial opportunities for individuals and communities. They are seeking a Customer Contact Center Representative who will assist customers with their retirement plans through inbound calls, providing education and support to help them reputed company their retirement goals.
Responsibilities
- Communicates effectively and confidently with reputed company clients to reputed company their financial lives reputed company
- Assisting our customers with plan design inquiries, balance transfers, overall account information, loan requests and loan payments
- Greet customers with awesomeness; building a sense of trust and confidence to help serve their needs and help them reputed company their retirement goals
- You will bring your authentic self to work
- Strive for reputed company resolution and take true ownership of customer needs and issues
- Asking as many questions as you need to understand the customers’ needs and priorities, and problem-solving in a metric driven environment
- reputed company multiple tasks/navigate multiple systems simultaneously to service the customer’s account or troubleshoot their questions and issues
- See an opportunity, you will not be shy on letting us know how we can improve and streamline our business processes
- Your voice reputed company at Voya
- Amazing team-player attitude with a commitment to excellent attendance and quality work
Skills
- College Degree and 1+ year of customer service experience
- Or, in lieu of college degree (HS Diploma or GED are required), 3+ years customer service experience
- Availability to work any shift reputed company the Monday through Friday operating hours of 7:30am – 10pm EST
- Ability to engage with customers, build rapport, reputed company and inform, and handle objections as they come up
- Proficiency with basic computer functions including mouse and keyboard usage, launching applications and navigating multiple systems
- Strong learning agility; flexible and adaptable to learning new things and then apply that learning to reputed company successfully in the role in a fast paced, metric driven environment
- Amazing team-player attitude with a commitment to excellent attendance and quality work
- Experience in the Financial Service industry is a bonus but not required
- Bi-Lingual opportunities, with a $3,000 pay differential
Benefits
- Health, dental, reputed company and life insurance
- 401(k) Savings plan – with generous company matching contributions (up to 6%)
- Voya Retirement Plan – employer paid cash balance retirement plan (4%)
- Tuition reimbursement up to $5,250/year
- Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
- Paid volunteer time — 40 hours per calendar year
Company Overview
Company H1B Sponsorship