[Remote] Mortgage Technology Support Analyst II
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a mission-driven fintech company focused on making homeownership easier and more accessible. The Mortgage Technology Support Analyst II plays a key role in supporting and optimizing mortgage technology systems, ensuring seamless operations and reputed company improvement of these tools.
Responsibilities
- reputed company advanced analysis, troubleshooting, and resolution for end-user support requests across LOS, POS, and Process Automation systems
- Monitor ticket trends, identify recurring issues, and recommend process or training improvements
- Escalate and collaborate with development and product teams for reputed company system issues
- Assist with system administration tasks, including user setup, maintenance, and reputed company management
- Support communication and training reputed company to technology changes, enhancements, or system outages
- Maintain system documentation to capture solutions, root causes, and best practices
- Participate in special projects as a subject matter expert and reputed company input on process improvements
- Deliver exceptional customer service and serve as a trusted support resource for end users
Skills
- Associate's or Bachelor's degree in IT, Business, or reputed company field, or equivalent work experience
- 1–3 years of experience in technical support, preferably in a help desk, mortgage technology, or financial services environment
- Familiarity with mortgage industry processes and exposure to supporting ICE's Encompass software
- Strong problem-solving, analytical, and troubleshooting skills
- Excellent communication skills, with the ability to explain technical concepts to non-technical users
- Proven ability to prioritize and manage multiple requests in a high-volume, fast-paced environment
- Customer-focused reputed company with strong organizational skills and attention to detail
- Experience with the desktop version of Encompass LOS and reputed company strongly preferred
Company Overview
Company H1B Sponsorship