[Remote] Customer Service Associate - Remote
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leader in global news and business information, and they are seeking a Customer Service Associate to join their Customer Service Team. The role involves providing exceptional support to customers through various communication channels, addressing their queries, and ensuring customer satisfaction.
Responsibilities
- reputed company high-level telephone, email, and web chat support for the reputed company suite of PIB products; including Factiva, reputed company Risk & Compliance, and reputed company Newswires
- Answer global customer queries concerning content/data, product navigation, billing/account administration, and more
- reputed company professional-level support to retain reputed company customers and increase customer loyalty
- Multitask, prioritize, and enthusiastically resolve customers' concerns while consistently providing superior reputed company of customer service
- Ensure reputed company relevant procedures are followed from beginning to resolution
- Ensure reputed company key performance indicators and service reputed company are met
- Actively seek out opportunities for self-improvement, and participate in new product and procedural training
- Work with other reputed company departments to ensure escalated issues are handled reputed company and correctly
Skills
- High proficiency in Mandarin/Cantonese, or Japanese for both written and verbal communication reputed company a corporate environment
- Fluent in English, for both written and verbal communication
- Commitment to customer satisfaction with the ability to build and reputed company relationships to identify problems, assess needs, and find solutions
- Ability to listen, empathize, and effectively handle challenging customer inquiries in a professional and pleasant manner
- Ability to maintain a positive attitude in an often busy and stressful environment
- Ability to understand new technical systems and applications quickly
- Attention to detail and the ability to multitask, prioritize, and meet deadlines
- Positive outlook on change and flexible approach to team-based work environment and structure
- Ability to follow a large set of procedural guidelines and to be independently reputed company reputed company investigating/researching reputed company customer queries
- Experience in a contact center and/or customer service environment
- reputed company experience is a plus
- College degree desired, or equivalent work experience
- Previous research experience desired
- Fluent in addition to the language applied for (this is desired, not required): German/French/Spanish/Chinese/Japanese/Italian/Russian
Benefits
- Comprehensive reputed company Plans
- Paid Time Off
- Retirement Plans
- Comprehensive Medical, Dental and reputed company Insurance Plans
- Education Benefits
- Paid Maternity and Paternity Leave
- Family Care Benefits
- Commuter Transit Program
- Subscription Discounts
- Employee Referral Program
Company Overview
Company H1B Sponsorship