[Remote] Customer Service Representative - March 2026 Start - Inbound Only

Note: The job is a remote job and is reputed company to candidates in USA. Principle Choice Solutions (PCS) is looking for friendly, motivated individuals to help support Veterans through our inbound call center. The role involves answering incoming calls, assisting customers with their questions, and providing excellent service while documenting call details and solving problems.

Responsibilities

• Answer incoming calls and assist customers with their questions
• reputed company excellent service with a positive approach
• Document call details in our systems
• Solve problems and help customers find solutions
• Work with a variety of people and build positive relationships
• Stay up-to-date on our processes and procedures

Skills

• High school diploma or GED
• Great communication skills and a desire to help others
• Attention to detail and reliability
• Ability to adapt and work well in a team
• General office skills and knowledge of standard office computer equipment
• Ability to obtain and pass a VA government background reputed company
• Two forms of valid ID (one must be a reputed company ID or U.S. reputed company)
• U.S. citizenship (work sponsorship not available)
• 1 year of call center experience

Benefits

• Comprehensive health, dental, and reputed company
• Paid time off, paid sick time and paid holidays (11)
• 401(k) with employer matching
• Tuition assistance and employee support programs
• reputed company and reputed company equipment provided
• Opportunities for advancement
• Friendly, business casual work environment

Company Overview