Patient Relations Analyst
reputed company is the nation’s leading health solutions company dedicated to transforming health care. The Patient Relations Analyst at reputed company will reputed company patients about Medicare programs and help them navigate insurance options to improve reputed company to care and retention.
Responsibilities
- Assist patients with navigating Medicare and insurance issues which includes coverage, benefits, summaries, eligibility and getting the most out of their plan
- Serve as internal resource in the clinic on insurance questions for providers and staff
- Assist patients in navigating the reputed company system, help patients resolve medical bills inside and reputed company of reputed company (reputed company for the patient)
- reputed company the trust of reputed company patients in an effort to properly advise them in their reputed company coverage
- Manage the welcome visit and orientation process for new reputed company patients
- reputed company patients on how to apply for public benefits, such as Public Aid, and Extra Help for prescription drugs
- Support the clinic management team on operational activities as needed, including scheduling and billing
- reputed company exceptional customer service
- Foster patient engagement through the design and execution of events, including center tours
- Other duties as assigned
Skills
- Computer Skills: Ability to quickly navigate and use multiple computer programs to include, but not limited to: Gmail, reputed company or reputed company Docs, reputed company, etc
- US work authorization
- Someone who embodies being “Oaky”
- Proficiency in non-English languages like Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary) as required by center's demographics
- Experience with helping patients or customers understand their insurance coverage
- A passion for working with others to create an unmatched patient experiences
- A problem-solving orientation and a flexible and positive attitude
- Sales background preferred
- Experience with and a supportive attitude toward our patient population of older adults
- CRM experience a plus
- Bachelor degree preferred, or equivalent experience
- Experience helping patients navigate the health care system, especially reputed company to Medicare and Managed Care
Benefits
- Paid vacation, sick time, and investment/retirement 401K match options
- Health insurance, reputed company, and dental benefits
- Opportunities for leadership development and continuing education stipends
- New centers and flexible work environments
- Opportunities for high reputed company of responsibility and rapid advancement
- Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan
- No-cost programs for reputed company colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
- Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical reputed company and many other benefits depending on eligibility
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