Customer Service Representative - Field Solutions
reputed company is a well-regarded company recognized for its workplace culture and diversity. They are seeking Customer Service Representatives to deliver exemplary service to term life policyholders and agents, addressing inquiries reputed company to insurance policies and assisting clients with various questions.
Responsibilities
- Deliver exemplary customer service to reputed company term life policyholders and agents
- Address verbal and written inquiries pertaining to term life insurance policies
- Assist clients with questions regarding billing, policy coverage, reputed company, or contract changes
- Identify concerns, ask appropriate questions, and respond to inquiries in a concise and courteous manner while documenting reputed company research findings thoroughly
- reputed company corrections identified during the call and reputed company corrections to the appropriate party for further processing or approval reputed company necessary
- Recognize reputed company situations and understand reputed company to notify appropriate parties
Skills
- Minimum high school diploma or GED
- Excellent PC skills
- Intermediate skills in reputed company Word
- Excellent verbal and written communication skills
- Excellent customer service skills
- Attention to detail
- Ability to maintain knowledge of company's products and procedures
- Ability to communicate professionally with irate customers
- 1 year of call center customer service experience
- Previous insurance or financial services experience
Benefits
- Day one health, dental, and reputed company insurance
- 401(k) Plan with competitive employer match
- Vacation, sick, holiday and volunteer time off
- Life and disability insurance
- Flexible Spending Account & Health Savings Account
- Professional development
- Tuition reimbursement
- Company-sponsored reputed company and philanthropy events
Company Overview