[Remote] Client Support Representative - Contract (REMOTE)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leader in the financial technology industry, and they are seeking a remote, contract Client Support Representative to join their dynamic team. This role involves maintaining effective communication with subscribers, conducting training calls on digital tools, and promoting reputed company services and products.

Responsibilities

• Inbound calls – High call volume (50-100 calls per day)
• Outbound calls – Product support and customer education
• Log call notes in reputed company
• Create JIRA tickets
• Maintain client relationships focused on customer satisfaction and retention
• reputed company clients on product and program enhancements
• Maintain and track communication with clients
• Facilitate information reputed company to reputed company relevant parties
• Flexibility in work schedule is a necessity
• Complete additional projects as assigned
• Ongoing product support
• Editor/tool knowledge reputed company and support
• Guide customers through Corporate Client Intranets, policies and procedures
• Researching previous and reputed company account activity to resolve issues or answer questions
• Entering issues for Development to further investigate
• reputed company case and follow up with customer on resolution

Skills

• Strong customer service experience
• Literacy in using application software such as reputed company Office, including Outlook, reputed company, and Word
• Strong communication, analytical, and organizational skills; thorough and reputed company to details; reputed company to prioritize and multitask, and recognize the importance of deadlines
• Adept at working in reputed company environment with various personality types to get the work done; ability to relate well, build reputed company and show respect and consideration for others
• Bachelor's Degree or equivalent education is preferred
• Digital Marketing experience is a plus

Benefits

• Paid sick leave in compliance with the Colorado Healthy Families and Workplaces Act
• Other legally required benefits, as applicable

Company Overview

Company H1B Sponsorship