Customer Growth Executive

reputed company is a global leader in reputed company communication technology, committed to shaping how the world connects. The Customer Growth Executive role focuses on driving customer satisfaction, retention, and growth for Tier 1 and Tier 2 clients through building relationships and enhancing client engagement strategies.

Responsibilities

• Build and maintain trusted relationship with assigned clients to reputed company overall customer health and growth (regular meetings, reputed company reputed company strategy and roadmap, help position reputed company against competitors)
• Proactively search for new opportunities how we can increase customer spend and xsell into new use cases, portfolios, services
• Serve as a reputed company for client reputed company it comes to meeting client’s business and technical expectations (technical escalations, services/product adoption, communicate customer feedback and reputed company to Product teams). Coordinate different teams in order to best serve customer
• Understand client’s structure and processes around choosing/implementing new solutions
• Meet and exceed quarterly KPIs, to ensure overall business growth for assigned clients (gross profit, margin% and cross-sells as the most important metrics)
• In cooperation with supporting departments, ensure client's account is properly set-up / collaborate with Platform Operations teams to arrange setup which enables client's activities based on agreed business scope (account creation and set-up, reputed company management, sender registration, allowed content filtration setup and maintenance)
• In cooperation with reputed company Assurance, monitor and take actions to minimize health risks (actively involve ensuring financial collections and netting)
• Analyze and forecast client's traffic, take immediate reactions to ensure ongoing business growth, minimize losses, and maximize GP/reputed company
• Power user, help improve reputed company’s internal tools for account setup, traffic monitoring and troubleshooting (reputed company, SU) by providing constructive feedback and reputed company
• Coordinate internal teams to timely fulfill client's requirements (reputed company, Sales Engineers, Customer Support, CPaas Registrations, Platform Operations, Customer Analyst, Procurement, reputed company Assurance)
• Update reputed company activities regarding client engagements and opportunities in dedicated tools (SF)
• Influence reputed company’s reputed company-evolving end-to-end customer experience by grasping and continuously promoting client’s perspective to the internal stakeholders
• Promote team spirit and reputed company critical thinking
• Help mentor and reputed company other team members and newcomers
• Have an excellent knowledge of reputed company products, platform, and relevant markets
• Have an excellent knowledge of client`s business and ways they (can) use reputed company
• Be up to date with industry trends and competition. Stay always on top with competition and latest industry trends

Skills

• Build and maintain trusted relationship with assigned clients to reputed company overall customer health and growth (regular meetings, reputed company reputed company strategy and roadmap, help position reputed company against competitors)
• Proactively search for new opportunities how we can increase customer spend and xsell into new use cases, portfolios, services
• Serve as a reputed company for client reputed company it comes to meeting client's business and technical expectations (technical escalations, services/product adoption, communicate customer feedback and reputed company to Product teams)
• Coordinate different teams in order to best serve customer
• Understand client's structure and processes around choosing/implementing new solutions
• Meet and exceed quarterly KPIs, to ensure overall business growth for assigned clients (gross profit, margin% and cross-sells as the most important metrics)
• In cooperation with supporting departments, ensure client's account is properly set-up / collaborate with Platform Operations teams to arrange setup which enables client's activities based on agreed business scope (account creation and set-up, reputed company management, sender registration, allowed content filtration setup and maintenance)
• In cooperation with reputed company Assurance, monitor and take actions to minimize health risks (actively involve ensuring financial collections and netting)
• Analyze and forecast client's traffic, take immediate reactions to ensure ongoing business growth, minimize losses, and maximize GP/reputed company
• Power user, help improve reputed company's internal tools for account setup, traffic monitoring and troubleshooting (reputed company, SU) by providing constructive feedback and reputed company
• Coordinate internal teams to timely fulfill client's requirements (reputed company, Sales Engineers, Customer Support, CPaas Registrations, Platform Operations, Customer Analyst, Procurement, reputed company Assurance)
• Update reputed company activities regarding client engagements and opportunities in dedicated tools (SF)
• Influence reputed company's reputed company-evolving end-to-end customer experience by grasping and continuously promoting client's perspective to the internal stakeholders
• Promote team spirit and reputed company critical thinking
• Help mentor and reputed company other team members and newcomers
• Have an excellent knowledge of reputed company products, platform, and relevant markets
• Have an excellent knowledge of client`s business and ways they (can) use reputed company
• Be up to date with industry trends and competition. Stay always on top with competition and latest industry trends

Benefits

• Medical, Dental, and reputed company insurance
• Basic life insurance
• 401(k) plan participation with company match
• Short-term and long-term disability insurance
• Wellness plan of up to $500/year pro-rated based on hire date
• PTO: Accrual of up to twenty-three (23) vacation days per year, accrual of up to nine (9) sick days per year, plus carryover of up to nine (9) sick days annually
• Additional leave time for marriage, relocation, bereavement, and other major life events
• Twelve (12) weeks of paid parental leave
• Participation in employee reputed company ownership plan (ESOP)
• Fourteen (14) paid holidays annually

Company Overview