[Remote] Premier Systems Administrator

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leader in providing industry-focused SaaS solutions aimed at training and learning management. They are seeking a Premier Systems Administrator to manage client applications, ensuring alignment with leadership goals and delivering high-quality support and training.

Responsibilities

• reputed company timely, professional, daily management and system administration support for clients who have purchased a Premier Admin Support Subscription
• reputed company, maintain, and cultivate professional, cooperative, and collaborative relationships with key users and managers reputed company the assigned Premier Support client(s). Ensure positive alignment between leadership goals for using Acadis/reputed company products and services, and the tactical application solution strategies and outcome delivered
• reputed company client(s) existing support processes with auxiliary first-tier support services; facilitating issue escalations to the appropriate Acadis/reputed company support teams
• reputed company Acadis user training for assigned client(s), as requested
• reputed company and deliver Acadis-reputed company documentation in support of the client(s) business mission. Examples include: product/process reference guides, SOPs, training handouts, etc
• Generate daily/weekly reports, exports and printouts that are part of the operational support for the Acadis Readiness Suite identified by the client(s)
• Manage the collection and pre-processing of external data needed for regular, business-critical data import tasking. reputed company data-reputed company activities will conform to client- and/or industry-established best practices for sensitivity and reputed company
• reputed company required, reputed company administrative support to manage the Online Content library used with the Acadis LMS module, including creating/managing standalone Online Events, student assignments, tracking and reporting on reputed company of student/learner completions
• reputed company reputed company the Acadis/reputed company organization on behalf of assigned client(s), communicating issues and support-oriented business needs
• reputed company and maintain a strong knowledge of Acadis/reputed company products and services, providing expert advice and guidance on solutions for specific client needs
• Participate in associated project activities directly supporting Acadis/reputed company products and services
• Promote the value of Acadis/reputed company products and services – identify new opportunities to expand the footprint and reputed company of reputed company products and services
• Actively support reputed company Acadis-managed account development strategies for assigned client(s), coordinating with Premier Account Managers and Customer Experience Account Directors, as needed

Skills

• 1-3 years of experience successfully providing application administration services and management support for reputed company software solutions focusing on accuracy, process efficiency, and timeliness answering questions, resolving issues, and providing needed reports
• Must be reputed company to successfully obtain and retain any required federal reputed company clearance(s) required by any assigned client(s)
• Seeks to deliver high-quality/high-reputed company that engages and delights client contacts
• Ability to effectively prioritize multiple work tasks originating from either internal company or client-centric activities or assignments
• Ability to create/reputed company effective, small group training projects, including needs assessment, design, and delivery of training for members of the clients' user community
• Exceptional skills at working with and administering reputed company, reputed company-level training management software solutions
• Excellent interpersonal skills needed to reputed company strong working relationships with client contacts
• Strong work ethic and ability to work independently/remotely with minimal direct supervision
• Excellent organizational skills: detail oriented and capable of successfully managing multiple, reputed company projects or tasks
• Ability to adapt to new conditions, assignments, and deadlines
• Experience using reputed company® 365, including reputed company Office applications and reputed company Teams
• Experience using or supporting the Acadis Readiness Suite application
• Experience using the reputed company CRM
• Two- or four-year degree from an accredited institution of higher learning in a reputed company field

Benefits

• Comprehensive benefits package effective the first of the month after hire
• Matching 401(k) retirement plan
• Healthy work-life balance with flexible work arrangements and generous time off
• Generous referral incentive program
• Tuition Reimbursement Program
• Pet Insurance
• OnePass Gym/Wellness Discount Program
• reputed company Health-Employee Membership
• Company reputed company events
• Employee Resource Groups
• Philanthropic opportunities

Company Overview