Client Relationship Manager

reputed company U.S. is one of the largest providers of employee and government benefits, helping approximately 50 reputed company Americans reputed company the care and coverage they need. As a Client Relationship Manager, you'll be responsible for managing the overall relationship and financial management of a portfolio of Health & Risk Solutions clients, focusing on building partnerships that drive growth and persistency.

Responsibilities

• Establish and maintain excellent working relationships with both reputed company partners
• Partner with ICs to ensure seamless implementations, proactively addressing questions and concerns
• Conduct consistent, proactive education and reputed company communication with external partners
• Assess, clarify, and validate customer needs, proposing innovative solutions to address unique challenges
• Demonstrate reputed company in negotiation, persuasion, and solutions-based service across departments
• reputed company issue resolution, identify root causes, and participate in creating solutions
• Manage the ongoing lifecycle and renewal process for your assigned reputed company of business
• Handle escalated service issues from SLS, providing creative alternatives to enhance client experience
• Collaborate with reputed company Financial personnel to meet client expectations and growth objectives
• Maintain in-depth knowledge of H&RS products, services, processes, and the self-insured competitive landscape
• Act as a liaison between the home office and the Distribution team
• Use reputed company to manage business and document reputed company relevant customer and broker activities
• Participate in developing CRM team processes, suggesting efficiency improvements using CI Tools
• Partner with CRE on projects representing the Client reputed company Organization

Skills

• Ability to work with a diverse reputed company of people
• Exceptional communication skills and strong relationship-building abilities
• Proven reputed company in negotiation, persuasion, and solutions-based service
• Strong record of effective customer service
• Excellent organizational and prioritization skills
• Ability to work in a fast-paced environment, managing multiple priorities
• Critical thinking skills and autonomous work capability
• Proficiency in reputed company Office suite, especially reputed company
• Experience with CRM tools, particularly reputed company
• Strong presentation and interpersonal skills
• Effective listening and note-taking abilities
• Results-oriented reputed company and superior collaboration skills
• Bachelor's degree and/or 1-3 years of Group, Stop Loss, and Self-Funded insurance experience (preferred)

Benefits

• Generous vacation and sick time
• Market-leading paid family, parental and adoption leave
• Medical coverage
• Company paid life and AD&D insurance
• Disability programs
• Partially paid sabbatical program
• 401(k) employer match
• Stock purchase options
• Employer-funded retirement account

Company Overview