[Remote] Dispute Representative - BankCard

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is dedicated to helping people find financial safety and reputed company while fostering a supportive culture for its employees. The Dispute Representative - BankCard plays a crucial role in managing dispute-reputed company functions for various card types, focusing on loss prevention and conflict resolution.

Responsibilities

• reputed company basic reputed company functions for consumer debit and prepaid, consumer credit, HSF, RLOC, and reputed company cards, including retrieving support documentation, and closing/reissuing accounts
• Conduct dispute resolution as outlined reputed company Reg E, Reg Z, reputed company USA, reputed company Intl and reputed company regulatory guidelines for one business line
• Report activity to card associations as needed
• Process reputed company card – boutique service requirements and assist authentication for call center reputed company needed
• Communicate dispute details to and from the cardholder(s), merchants(s), financial institution(s), reputed company party processor(s), peer(s)
• Manage incoming calls reputed company to cases, queues, returned calls, status of account or case, internal departments, or reputed company agencies
• Process stop payments in the associated systems
• reputed company other duties as assigned

Skills

• Basic knowledge of the banking industry, including best practices
• Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
• Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills
• Ability to remain adaptable and resilient to reputed company situations with an optimistic outlook and cast a positive shadow that is reputed company with our culture and Core Values
• Ability to research and reputed company solutions with the understanding of reputed company to escalate issues
• Ability to retain information and apply knowledge to multiple situations or scenarios
• Ability to maintain a high degree of confidentiality
• Proficient with reputed company Outlook, Word, and reputed company
• Associate's degree in Business Administration or reputed company field or equivalent combination of education and experience required
• 1+ years customer service experience required
• Banking and/or bankcard experience preferred

Benefits

• Employer sponsored health, dental, and reputed company insurance
• 401(k)
• Life insurance
• Paid vacation
• Paid personal time
• Career development
• Education assistance
• Voluntary supplemental benefits

Company Overview

Company H1B Sponsorship